Global Fulfillment Optimization Director

About UsWe are brand builders who focus our passion and creativity to build Calvin Klein and TOMMY HILFIGER into the most desirable lifestyle brands in the world and at the same time position PVH as one of the best-performing brand groups in our sector. Guided by our values and enabled by our scale and global reach, we are driving fashion forward for good, as one team with one vision and one plan. That’s the Power of Us, that’s the Power of PVH+.   One of PVH’s greatest strengths is our people. Our collective desire is to create a workplace environment where every individual is valued, and every voice is heard, and we are committed to fostering an inclusive and diverse community of associates with a strong sense of belonging. Learn more about Inclusion & Diversity at PVH here.Be part of an iconic story.PVH is the growth platform for Calvin Klein and TOMMY HILFIGER. Through driving brand strength and relevance, we are connecting our global, iconic brands closer to where the consumer is going than ever before, today and with future generations. Guided by our values and enabled by our scale and global reach, we are driving fashion forward for good, as one team with one vision and one plan. That’s the Power of Us, that’s the Power of PVH+.The TeamThe Global Logistics Excellence function defines for the end-to-end Logistics network, from Inbound transport to Consumer/Customer/Store drops, how “good” should look like today and tomorrow. It supports the delivery of the multi-year Logistics ambition on cost, customer service and carbon emission reduction (3C Concept), that ties into the PVH+ Plan.The Logistics ambition is captured in the Logistics+ Masterplan, under which the team designs and drives strategic initiatives, programs and processes. One key vertical to enable the Logistics Operation to perform at the highest & most competitive standard is centered on driving customer satisfaction through building and enhancing PVH’s Omnichannel Fulfillment Capabilities.The Position In this role you will be working across multiple levels and regions with the Supply Chain teams as well as partnering functions to lead the Omnichannel Fulfillment vertical within the Logistics+ Plan to build and enhance the Logistics capabilities in this space, responding to the Logistics’ needs of the organization and its customer base with the ultimate intent to drive customer satisfaction, whilst balancing the Logistics performance in line with the 3P concept.This is a new position recognizing the strategic importance of driving a cohesive and integrated Logistics agenda and the need for improvement of the Omnichannel Fulfillment capabilities to support the delivery of the PVH+ Plan, whilst transforming the Logistics network.Primary Responsibilities/Accountabilities Of The JobLead the Omnichannel Fulfillment Vertical of the Logistics+ PlanResponsible for the successful delivery of all projects and initiatives that sit under the Omnichannel Fulfillment vertical of the Logistics+ Plan, including: i) E2E synchronization of the Logistics Operation with the Supply Chain upstream and downstream, ii) Creation of joint stock pools for selected brands and regions, iii) Build out of late differentiation options within Logistics, iv) Design of reverse Logistics solutions and v) oversight of the service enhancement pillar.End-to-End Synchronization of Logistics OperationsPartner with IT and other functions to lead for seamless integration of Logistics systems into wider Supply Chain Management system architectureIdentify best-in-class fulfillment processes and standardize ways of working accordinglyImplement (near) real-time visibility tools to monitor order fulfillment statuses across all Logistics activitiesFoster cross-functional collaboration to inefficiency losses at the interface between Logistic and the rest of Supply Chain and the businessJoint Stock PoolsMap current practices of stock holding across regions, channels and brands and size up opportunity to integrate stocks across channels in one physical locationWork with IT and other functions to develop Logistics capabilities for virtual separation of stock and mass implementation of virtual stock holding locationsEngage the business on a transformation plan towards joint stock poolsOptimize warehouse layouts and warehouse space utilization in line with successful implementation of joint stock poolsSupport local Logistics teams in their quest to clean out old and ageing stockLate Differentiation OptionsEngage with internal and external stakeholders to understand and to segment needs for value-added services, compile a catalogue of standard value-added services to be offeredDevelop global guidance on where to optimally place the execution of the defined value-added services in the Supply Chain, considering the trade-offs to be made under the 3C-Concept, with a specific focus on minimizing touches in LogisticsWork with regional and local Logistics teams on identifying the need for any specialized equipment and/or training to execute the value-added services definedDefine a 3-year cost improvement plan for value-added services to reduce the cost per piece of any given service providedReverse Logistics SolutionsBuild relationships across the business, in particular with Supply Chain, Corporate Responsibility and the Brand Teams, to understand the business requirements for Reverse LogisticsDefine Reverse Logistics solutions for the needs identified and sign off a prioritization scheme with the business for the necessary capabilities to be developedIdentify markets and warehouses to trial the prioritized Reverse Logistics solutionsSupport the regional and local Logistics teams in pulling together cross-functional project teams to run the Reverse Logistics trials, in executing the trials and in evaluating the outcome of the trialsFollowing the evaluation of the trials, make a recommendation of scaling up the Reverse Logistics solutions, where possible and financially viableService Enhancement PillarOversee the timely and successful delivery of all projects and initiatives that form part of the Service Enhancement pillarAct as escalation point in any project and initiative of the Service Enhancement pillar, support the respective working groups by resolving any relevant blockersUnlock and support adequate resourcing of all project and initiatives of the Service Enhancement pillar in line with the overarching priorities of the Logistics+ PlanEnsure full integration of the deliverables from the Service Enhancement pillar into the Omnichannel Fulfillment verticalINTERNAL & EXTERNAL CONTACTSInternal Global Logistics Center of ExcellenceGlobal Supply Leadership Team incl. Chief Supply OfficerGlobal Finance & Accountings Teams in Corporate and in the BrandsRegional Operations Teams including the Chief Operating OfficersRegional Logistics Teams in Warehouse and TransportRegional Planning Teams across channelsRegional Finance & Accounting TeamsRegional and Local Market Operation Teams (Wholesale, Retail, eCom)Regional and Local Commercial TeamsGlobal and Regional Procurement TeamsExternalCustomer Service Teams of selected accounts, e.g. Macy’s, Zalando, MyerThird Party Logistics Providers, e.g. Maersk, DHL, TollConsultant Firms, e.g. Miebach, Accenture, Bain, DeloitteMarket Intelligence Companies, e.g. Gartner, Freight Waves, BreakthroughIT Companies, e.g. SAP, Oracle, Red PrairieSupervisory ResponsibilitiesDirectOne associate to report directly into the role: The Service Delivery ManagerIndirectOngoing project team responsibilities under the umbrella of the Logistics+ Plan and the Omnichannel Fulfillment vertical. The size of the project teams will vary from 10 to 50 associates with multiple projects to be led in parallel.Budgetary ResponsibilitiesConsulting spend across multiple projects up to USD 2MDECISION MAKING Balance conflicting Logistics priorities under the 3C concept to drive the initiatives and projects sitting in the Omnichannel Fulfillment verticalLead diverse projects teams through iterative decision-making processes to establish global standards and land these in the regionsConstantly balance regional needs with harmonized global standardsRESOURCEFULNESS/CREATIVITY The Ideal Candidate Must Be Able ToDrive the Logistics+ Plan and the Omnichannel Fulfillment vertical through a lean, global team, leaning on co-creation with the regionsBring outside perspective in to define, how ‘great” for the Logistics Operation at PVH should look like today and tomorrow?Create strategic, transformative Logistics programs from scratchLead multiple projects with overlapping project timelines in parallelFind creative ways to engage different levels of the organization to create buy-in for the Logistics+ Plan and the Omnichannel Fulfillment verticalENVIRONMENTPVH Corp. is currently going through significant business transformation on all levels of the organization, including Supply Chain and Logistics. This role is expected to operate and to deliver in a volatile, uncertain, complex and ambiguous environment, where current responsibilities are often unclear. Many aspects of the Logistics+ Plan and the request to drive value through end-to-end integration are new introductions to the organization. This must be reflected in the approach towards the team to work with. The scope of the role is global, thus requiring the ability to successfully engage and motivate remote and diverse teams using digital meeting technologies, e.g. Microsoft Teams, whilst the role will require travel for ca. 10% of the time.Qualifications & ExperienceExperience Minimum of 10 years’ experience working in SC, ideally in LogisticsDemonstrated ability to manage large improvement projects for impactAbility to leverage Customer Relationship Management techniquesExperience in leading multi-national project teams in a global contextTrack record of successfully designing and implementing new process designsExperience of working in consulting and/or sales is a plusUniversity degree in Business, Supply Chain Management or FinanceSkillsStrategic influencing skills and ability to listen actively are a mustStrong business acumen, data savviness and ability to manage upProactive mindset, ability to work independently, with a ‘can do’ attitudeResilient and driven individual that excels in overcoming organizational hurdlesAbility to navigate complex matrix organizations with adaptive leadership stylesChange catalyst with a passion to lead for customer satisfactionExcellent verbal and written communication skills in EnglishBe valued.In the heart of Amsterdam, PVH EMEA is home to the global headquarters of Tommy Hilfiger and the European offices of Calvin Klein. We are the home to 2500 big thinkers, natural entrepreneurs, and challenge seekers from all kinds of backgrounds.How we support you: choose the hybrid setup and working hours that suit you, in addition to meeting-free Fridays, work from anywhere 4 weeks a year, 25 days of paid holidays, mental health days, parental leave, home office allowance, commuting allowances, employee assistance programs, and pension schemesWellbeing: exclusive onsite gym and fitness classes, personal training, meditation studio, sports clubs, in-house physio, and receive access to our nutritional and wellbeing programsCampus: extensive food and beverage offerings, top-notch restaurant, barista coffee bars, sky bar, monthly social events, weekly Thursday drinks, game nights, and campus-themed activities that will keep your social life busyDevelop your career: whether you lead a team or contribute your own expertise, everyone is a leader at PVH. PVH University curates and delivers training programs for you to continuously develop your professional and personal goalsBe at the forefront: stay closely connected to our brands, Calvin Klein and Tommy Hilfiger, and be a part of seasonal market launches, sample sales and receive employee discounts!Be part of it.PVH Europe and our brands, TOMMY HILFIGER and CALVIN KLEIN, are committed to fostering an inclusive and diverse community of associates with a strong sense of belonging. We believe we are bettered by all forms of diversity, and take pride in working with top talent from every walk of life and corner of the world. In the spirit of inclusivity, qualified applicants will be considered without regard to age, ethnicity, ability, gender, gender expression, gender identity, nationality, race, religion or sexual orientation.Your Wellbeing is Our PriorityIn the heart of Amsterdam, PVH is home to the global headquarters of Tommy Hilfiger and the European offices of Calvin Klein.Wellbeing: exclusive onsite gym and fitness classes, personal training, meditation studio, sports clubs, in-house physio, and receive access to our nutritional and wellbeing programs Campus: extensive food and beverage offerings, top-notch restaurant, barista coffee bars, sky bar, monthly social events, weekly Thursday drinks, game nights, and campus-themed activities that will keep your social life busy Develop your career: whether you lead a team or contribute your own expertise, everyone is a leader at PVH. PVH University curates and delivers training programs for you to continuously develop your professional and personal goals Be at the forefront: stay closely connected to our brands, CALVIN KLEIN and TOMMY HILFIGER, and be a part of seasonal market launches, sample sales and receive employee discounts! Check out our Amsterdam Campus here.PVH Corp. or its subsidiary ("PVH") is an equal opportunity employer and considers all applicants for employment on the basis of their individual capabilities and qualifications without regard to race, ethnicity, color, sex, gender identity or expression, age, religion, national origin, citizenship status, sexual orientation, genetic information, physical or mental disability, military status or any other characteristic protected under federal, state or local law. In addition to complying with all applicable laws, PVH is also committed to ensuring that all current and future PVH associates are compensated solely on job-related factors such as skill, ability, educational background, work quality, experience and potential.