Global HR Service Delivery Process Excellence Lead

At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.Are you curious about being part of our growth stor y while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.The OpportunityJob Title: Global HR Service Delivery Process Excellence LeadReports To: Director, HR Service ManagementEmployment Type: Full TimeJob SummaryIron Mountain is seeking a motivated Global HR Service Delivery Process Excellence Lead to join our HR Service Management team.In this vital global role, you will be responsible for driving significant process standardization, increasing operational efficiency and quality, and embedding a robust culture of continuous improvement across the Human Resources Service Delivery function. This role focuses on defining global HR processes and optimizing service delivery through data and technology.What You’ll DoIn this role, you will:Lead process transformation initiatives as a Subject Matter Expert (SME), partnering with Human Resources Service Delivery (HRSD) teams to identify opportunities and drive sustainable results for new Continuous Improvement (CI) projects.Collaborate across the organization, acting as a key liaison with HR Business Partners, Centers of Excellence (COEs), IT, Payroll, and Finance, to align process optimization priorities with organizational needs and ensure end-to-end process alignment.Ensure operational excellence by defining global HR processes, applying proven methodologies like Lean or Six Sigma to eliminate inefficiencies, and conducting root-cause analyses on recurring service issues.What You’ll BringThe ideal candidate will have:Significant experience in Human Resources (HR) operations, service delivery, or dedicated process improvement roles.Strong knowledge of process excellence frameworks (e.g., Lean, Six Sigma, Agile) and HR Service Delivery models.Proven ability in complex problem-solving, data interpretation, process-mapping, stakeholder management, and change management.A Bachelor's degree in Human Resources, Business, or a related field (Master’s preferred).What We OfferCompetitive compensation and benefits aligned with the experience.Enjoy the flexibility of working remotelyComprehensive health, wellness, and retirement plans (according to location).Opportunities for continuous learning and professional growthIf you're an experienced Process Excellence Lead looking for a full time role, apply now and help us build a more efficient, quality-driven global operation. We look forward to your application.\Category: Project/Program Management GroupIron Mountain is a global leader in storage and information management services trusted by more than 225,000 organizations in 60 countries. We safeguard billions of our customers’ assets, including critical business information, highly sensitive data, and invaluable cultural and historic artifacts. Take a look at our history here.Iron Mountain helps lower cost and risk, comply with regulations, recover from disaster, and enable digital and sustainable solutions, whether in information management, digital transformation, secure storage and destruction, data center operations, cloud services, or art storage and logistics. Please see our Values and Code of Ethics for a look at our principles and aspirations in elevating the power of our work together.If you have a physical or mental disability that requires special accommodations, please let us know by sending an email to accommodationrequest@ironmountain.com. See the Supplement to learn more about Equal Employment Opportunity.Iron Mountain is committed to a policy of equal employment opportunity. We recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law.To view the Equal Employment Opportunity is the Law posters and the supplement, as well as the Pay Transparency Policy Statement, CLICK HERERequisition: J0093540