Senior Analyst, HR Operations

Job DescriptionJob title: HR Operations Analyst - Spanish speakingLocation: BudapestContract terms: Permanent (afternoon shift)Grade: L6AAbout UsWith over 200 brands sold in nearly 180 countries, we’re the world’s leading premium drinks company. Bring your passion and use your curiosity as you explore, collaborate, and innovate to build brands consumers love. Together with passionate people from all over the world, you’ll test new ideas, learn and grow, and unlock a brighter, more exciting future.About The FunctionGlobal HR Operations (GHRO) is part of Diageo Business Services, providing HR support to 23,000 employees in 70+ countries, worldwide. Services – amongst many others – include Resourcing, On-boarding, Off-boarding Compensation & Reward administration and Payroll.GHRO is the foundation for Diageo in achieving its HR strategy and is a key enabler in excellent employee & manager experience with people processes.About The RoleJML is a set of activities associated with the Onboarding and Offboarding processes, aiming to provide excellent experience for employees as well as simple, trusted services for Line managers.The person in this role will be dedicated to customer service and resolving queries with a high degree of quality and accuracy. They will also demonstrate good judgement to interpret the customers’ need and appropriate response. They receive and process requests (including document generation) and enquiries using the technology and documentation provided. The JML Specialist will have specialist knowledge and will manage cases end to end to resolution. This team will provide a streamlined, consistent and highly effective range of services for its customers with key focus on providing best in class on- and offboarding experience.Key ResponsibilitiesDelivers service to agreed performance levels and beyond. SLA targets relate to: Speed to close queries, Data and Documentation Accuracy and Customer Satisfaction.Serve as key contact/liaison with local HR in market to ensure that the process, including notifications, reflect current ways of working.Manages activities relating to all workload on the Service Now query management system, including comprehensive notes and audit trails.Monitor the completion of the Employee and Line Manager on- and offboarding activities including joiner/mover/leaver processes (Follow-up calls and emails).Manage all queries with stakeholders related to on- and offboarding process via e-mail and phone.Manage outstanding business processes for movers.Manage requests of Onboarding/Offboarding Questionnaires.Generate certificate of service, letter requirements.Manage requests for Exit Interview.Creates and issue legal employment documentation with high accuracy (using Doc Genie, Workday and ServiceNow) and maintains master document templates.Liaise with other HR teams to complete processes, diagnose issues and improve handoffs (IA, Fleet, Payroll, Benefits Providers etc).Satisfy compliance requirements (e.g. Complete system reconciliations where needed, capture offline instructions in ServiceNow) with special attention to General Data Protection Rules (GDPR).What You Will BringExcellent customer service skillsFluent in English and Spanish. Additional Portuguese skills is an advantage.Understands and has a deep knowledge of HR policies, procedures and practices and able to advise on them in a clear and consistent wayAbility to analyse, interpret and use data. Have a keen eye for detail, and a huge passion for maintaining accurate data.Working knowledge of all components of the HR Operating ModelAbility to understand process principles and consistent applicationAbility to build great relationships across all the SSC teamsEnsures agreed deliverables and service levels are met to defined SLA’sReviews processes and provides feedback in order to assist in continuous process improvementAbility to prioritise effectively, switching effectively between calls and emails and balancing activating new queries with resolving existing one.Demonstrates good judgement, diagnosing the question and need with skills and speed and identifying the appropriate response.Passionate about a great customer experienceEnthusiastic team worker, able to build great working relationships across diverse styles and a variety of stakeholdersLives and breathes accuracy and detail, gets it right first timeRelentless pursuit of excellence, energy for driving change and improvement that will simplify for everyone. Thinks outside of the box. Is open to challenge and change.Articulate, with excellent communication skills and ability to act in a calm, rational manner while under pressure.BenefitsUnique Family Leave opportunityWe work without border - you will work with people from all over the worldYou will deal with world class brand portfolioWide variety of thematic events, afterwork activities organized by employee communitiesProduct Allowance to purchase company products from the staff shopWe won the Fittest Workplace Award, of course we have a GymUrban legend is true, we do have a Rooftop BarFlexibility This is key to success in our business and many of our staff work flexibly in many different ways, including part-time and compressed hours. Please talk to us about what flexibility means to you and don’t let anything stop you from applying.Diversity statement Celebrating our inclusive and diverse culture is core to Diageo’s purpose of “celebrating life every day everywhere”. This purpose is, in itself, inclusive in nature, as it values everybody irrespective of background, disability, religion, gender identity, sexuality or ethnicity.We know that for our business to thrive and for Diageo to realize its ambition, we depend on having diverse talent with a range of backgrounds, skills and capabilities in each of the 180 countries in which we operate and to reflect our broad consumer base. We view diversity as one of the key enablers that helps our business to grow and our values, purpose and standards set the conditions for us to respect the unique contribution each person brings.Worker TypeRegularPrimary Location:BudapestAdditional Locations :Job Posting Start Date2025-11-06