Global Process Expert - Inquiry Management

In this role, you will shape and improve our global customer journey by designing, standardising, and continuously improving end-to-end Commercial processes. You will act as a global subject matter expert, ensuring consistency, efficiency, and customer-centricity across all regions while supporting the implementation of the global S/4HANA template for the Commercial domain.A job that matters: your tasksDevelop and detail standardised processes and procedures for your assigned business process.Analyse current processes and identify opportunities to improve efficiency, quality, harmonisation, standardisation, and cost effectiveness.Collaborate with process-level stakeholders and functional teams to refine current processes, introduce improvements, or design new process solutions.Act as the first point of contact for business change requests from the key user community, preparing decision templates and executing approved changes.Identify process pain points, prioritise improvement demands, and ensure adherence to business process architecture guardrails.Maintain pragmatic process maps and process documentation, providing leadership and organising training content for process owners, managers, key users, and end users.Coordinate and execute testing of updates or improvements, and monitor process maturity levels.An experience that matters: your skillsLanguage SkillsFluent English in written and spoken communicationExperience & SkillsBachelor’s degree in Business or Business Process Management5+ years of experience in the corresponding business domain3+ years of experience in business process modelling, process optimisation, and best-in-class process design3+ years of experience working with relevant IT platforms as a business analyst (e.g., SAP ECC/S/4HANA, Salesforce, Microsoft Dynamics or similar)Experience with continuous improvement methodologies (e.g., Six Sigma or similar; Black Belt)Strong stakeholder management and communication skills in a collaborative, fast-moving environmentExpert knowledge of business processes and requirement engineeringExperience with end-to-end operational flows (e.g., manufacturing or order fulfilment) is considered an advantage.A workplace that matters: our offeringBest opportunities in a globally operating company valuing diversity, inclusion, sustainability and mutual trustAttractive remuneration packageOpportunity for flexibility with a hybrid working modelHome office allowance25 days paid annual leaveAdditional health insuranceEmployee Assistance Program (Mental Health, Legal & Financial Counselling)200 BGN Food vouchersPublic transportation cardOptional parking spaceMultisport cardLanguage training opportunityEmployee referral programBrand new modern office premises in a class A business buildingFresh fruits in the officeTraining and mentorship programsAccess to over 15,000 LinkedIn Learning courses to assist in your professional development