Global Service Manager

To manage post-sales customer relationships, ensure customer satisfaction and success, increase product/service usage, and reduce churn. This role includes supporting both customer support and technical issues, ensuring customers gain maximum value from the solutions offered.Client DetailsA Leading Machinery Manufacturing Company.DescriptionEstablish and maintain strong, long-term customer relationships.Ensure that customers are satisfied and successful in using the company's products or services.Analyse customer feedback and develop improvement suggestions.Identify opportunities for up selling and cross-selling and collaborate with the sales team.Provide proactive support to increase product usage and customer satisfaction.Track performance indicators such as customer satisfaction, retention, and usage frequency.Collaborate with technical teams to ensure fast and effective resolution of customer issues.Organise and manage customer training processes.Provide support during the on boarding phase to ensure new customers adapt smoothly.Create reports and analyse data to identify customer trends and needs.Communicate customer expectations and experiences to internal teams.ProfileBachelor's degree in engineering, business administration, or related fields.Minimum 3 years of experience in customer success, technical support, or account management.Strong communication, problem-solving, and analytical skills.Technical understanding and the ability to translate customer requirements to internal teams.Experience using CRM systems and customer support tools.Proficiency in MS Office and/or relevant reporting tools.Good command of English.Customer-focused and results-oriented working style.Experience in technical industries (e.g., manufacturing, software, electronics, etc.).Experience in process improvement and customer journey design.Knowledge of after-sales technical support processes.Job OfferJoin one of the leading machinery manufacturing companies in Türkiye.