GM Ops (Retail Education)

Our Client is a fast growing education group focused on delivering premium and efficacious learning outcomes underpinned by the belief that the most successful people are ‘lifelong learners. Our mission is to develop the skills and mindset of lifelong learning to build a more competitive society and nation. They combine internationally-acclaimed content and pedagogy with local operational expertise to deliver effective and relevant hybrid learning experiences for Indonesians nationwide.Our Client is an exclusive education partner of Wall Street English and Curiookids in Indonesia. They also provide independent study abroad consultations and test preparation courses through INDIES (Independent International Education Solutions) as well as English-based soft skills courses for professionals (ProSkills) for corporates. MISSION: The goal is to achieve the company’s annual commercial objectives (top-line growth, profitability and student experience). Reporting to the CEO and/or COO, he/she will be responsible for all sales & marketing funnels (digital, brand activation, internal revenue) as well as the student experience (customer satisfaction) online and in-center (depending on the business unit). Ultimately P&L responsibility for the relevant business unit/division. 1. Achieves monthly sales targets· Set bottom-up sales targets, sales tactics, promotions and related marketing initiatives· Track and drives the sales & marketing functions daily through robust data-driven reports· Lead and drive Area Managers to achieve monthly sales and experience goals 1a) Competencies/Characteristics Required:· Self-motivated and driven to achieve targets· Data-driven, analytical and able to quickly identify root-causes as well as propose solutions· High ‘need-for-achievement’, wants to win and tireless· Has basic sales skills and understands the essence of B2C selling (Technical)· Resilient and never-give-up attitude· Rigorously focused on formulating and driving processes (believes that the right process will eventually lead to desired results) 2. Achieves hiring and people development goals in line with company values· Formulate and execute hiring strategies for frontliners· Groom, coach and develop potential middle-managers· Coach and inspire managers to become better leaders 2a) Competencies/Characteristics Required:· Able to read/judge people well· High EQ and temperament to delicately balance “push-stroke” management of Indonesians· Understands and implements effective coaching methods· Sets high standards for him/herself and is strict about ensuring staff adherence to service/grooming standards· Communicates with empathy and can regulate emotions, yet ruthless when needed 3. Develops and executes mid-term commercial strategy (sales, marketing and experience) to achieve annual goals· Effectively cascades OKRs inter-function coherently· Effective merchandising and pricing strategies· Drive overall brand and performance marketing strategies 3b) Competencies/Characteristics Required:· A logical, strategic thinker· Able to articulate ideas well in presentations· Strong commercial judgement to know what promos/tactics would work and what would not 4. Launch new centers and new complementary products· Able to present feasibility study for proposed new sites· Secure new sites, project manage build and pre-sales/marketing· Identify complementary revenue generation opportunities, create product and launch 4b) Competencies/Characteristics Required:· Strong project management skills· Ruthlessly focused on getting things done· Innovative