About GradiantGradiant is a global solutions provider for advanced water and wastewater treatment. We are a different kind of water company. With a full suite of differentiated and proprietary end-to-end solutions, powered by the top minds in water, the company serves its clients' mission-critical operations in the world's essential industries. Gradiant’s innovative solutions reduce water used and wastewater discharged, reclaim valuable resources, and renew wastewater into freshwater. Headquartered in Boston and founded at MIT, Gradiant has over 1,000 employees worldwide. Singapore is our Regional Headquarters and home to our Global Innovation Center. Learn more at gradiant. com.
About the RoleWe are seeking a detail-oriented and organized Service Support Engineer to join our operations team. This role plays a key part in supporting engineering services by managing documentation, preparing quotations, coordinating with suppliers, and assisting with internal operational processes. The role is based primarily in the office, with occasional on-site support when needed. Note: This position may involve supporting projects and service operations at client sites within the food & beverage sector, including non-halal (alcoholic beverage) manufacturing facilities. Candidates should be comfortable working in such environments and supporting project teams servicing these clients.
Key ResponsibilitiesPrepare and maintain technical documentation, SOPs, service reports, quotations, and supplier correspondence. Assist in procurement-related tasks, including issuance of Material Requisition Forms (MRFs) and coordination with suppliers or subcontractors. Support the Service Manager and Field Engineers in documentation tracking, service scheduling, and internal coordination. Coordinate with logistics and internal teams to ensure timely delivery of materials, spare parts, or services. Provide basic technical follow-up support on service jobs and assist with vendor or contractor communication. Assist sales and engineering teams with proposal preparation and client-facing documentation as needed.
Participate in occasional site visits or coordination tasks at customer locations. RequirementsDiploma or Degree in Engineering (Environmental, Mechanical, Chemical, or a related discipline). 2–4 years of working experience in an engineering administrative or technical support function. Familiarity with water/wastewater treatment or industrial plant environment is an added advantage. Proficient in Microsoft Office Suite; strong skills in document control, formatting, and report generation. Good interpersonal skills with strong attention to detail, coordination, and follow-up capabilities. Comfortable supporting teams working at diverse client sites, including alcoholic beverage manufacturers.
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