Greater Newcastle and Intake Service Manager

Employment Type: Permanent Full TimePosition Classification: Health Manager Level 4Remuneration: $147,653 - $175,917 + 12.5% Super + Salary PackagingHours Per Week: 38Requisition ID: REQ619888Applications Close: Wednesday the 26th of NovemberLead Mental Health Services Across Greater NewcastleHunter New England Mental Health is seeking a committed and experienced Service Manager - Greater Newcastle & Intake to lead the delivery of high-quality community mental health services across the Newcastle and Lake Macquarie regions.This pivotal leadership role oversees the Community Mental Health Teams and Intake Services, ensuring safe, efficient, and person-centred mental health care across the Local Health District.About The RoleThe Greater Newcastle Service Manager is responsible for the operational leadership, governance, and performance of community and intake services within the district. You will ensure the delivery of high-quality, evidence-based mental health care while maintaining compliance across safety, staffing, budget, quality, and data reporting requirements.You will work closely with the Mental Health Executive, operational leaders, professional discipline leads, and key external partners including NGOs, Primary Health Networks, councils, aged care providers, and community organisations.Key ResponsibilitiesIn this role, you will:Provide day-to-day operational leadership to Greater Newcastle Community Mental Health teams and Intake servicesBuild and maintain strong relationships with government and non-government partners to deliver integrated, accessible community servicesEnsure effective resource coordination across human, financial, and physical resources within budget and performance targetsLead a positive, collaborative, outcome-focused workplace culture across multiple locationsManage essential workforce functions including rostering, recruitment, induction, performance reviews, development, and performance managementEnsure service compliance with clinical governance, safety, work health and safety, and quality frameworksPromote behaviours aligned with the HNE Health Values Charter, NSW Health Code of Conduct, and Excellence FrameworkOversee quality and safety practices, identifying and managing risks within delegated authorityNavigate complex operational challenges while contributing to a culture of continuous improvementMonitoring clinical services and activity to effectively manage human, financial, and physical resourcesBuilding and maintaining a constructive, professional culture during times of changeWhy Join Us?This is an opportunity to make a real and lasting difference to mental health care across Greater Newcastle. You will join a strong leadership network, supported by experienced peers and a highly skilled workforce.HNE Health offers competitive benefits, including:Monthly ADO for full-time staffFour weeks annual leave (pro-rata for part-time)Paid parental leave (eligible staff)Salary packaging and novated leasingFitness PassportEmployee wellbeing programs and EAPNeed more information? Click here for the Position Description Find out more about applying for this positionFor role related queries or questions contact Rebecca North on Rebecca.North@health.nsw.gov.auApplicants will be assessed against the essential requirements and selection criteria contained within the position description (link below). For assistance addressing selection criteria visit: https://bit.ly/3vL5fq2Stepping Up Website is a resource designed to help indigenous job applicants apply for positions in NSW Health. For more information, please visit: https://bit.ly/HNEHealthSteppingUpThis is a Category A position. Recommended applicants will be reviewed for compliance with NSW Health policy directive PD2024_015: Occupational Assessment, Screening and Vaccination against Specified Infectious Diseases for Category A positions prior to offer. All new employees must agree to comply with the requirements outlined in the policy.Salary Packaging: is beneficial to most Hunter New England Health employees and may increase your take-home pay! Salary package a range of personal expenses including novated motor vehicle leases, relocation expenses, and HECS/HELP debt. Find out more by contacting SalaryPackagingPLUS! via nswhealth@salarypackagingplus.com.au or 1300 40 25 23.To be eligible for permanent employment in this position you must be an Australian Citizen, or a permanent resident of Australia, or a New Zealand citizen with a current New Zealand Passport. Employment of a temporary visa holder may only occur if no suitable local candidate is identified for the position; in this instance, you may only be offered employment in line with the conditions and expiry date of your visa.Hunter New England Health employees may be eligible for a range of benefits such as allocated days off (ADO) for full time employees, long service leave, paid maternity leave, and salary packaging options including meal expenses.Connect with us on Facebook and LinkedIn!