Workforce Coordinator

Serco is a place where you can growJoin a team of 10,000+ professionals across Asia Pacific (APAC) and experience a place of challenge, opportunity, and reward.BenefitsWe offer lots of headroom for you to grow and flexible benefits to suit you in every stage of your life and career, including:Career development and training opportunitiesTools that support smarter ways of working (ServiceNow, Genesys, UKG, T2W)Supportive team culture that values innovation and collaborationFor team collaboration purposes, this role will be based 4-5 days per week in our Adelaide CBD office - 1 day per week WFH can be organised if neededMake an impact at SercoAs a Workforce Coordinator in our Operational Support Centre (OSC) team, you’ll play a key role in optimising staff utilisation, strategic and operational workforce planning, and ensuring roster compliance with industrial awards across the business. Supporting Serco contracts across Australia, you’ll deliver key insights and recommendations that shape our workforce strategy and help achieve contract KPIs. If you’re looking to step into workforce planning, this is your opportunity.You’ll Spend Your Time Focused OnWorkforce Planning - 40%Strategic workforce analysis - 30%Workforce management administration - 20%Reporting and analytics - 10%As a Workforce Coordinator in the OSC team, you’ll make a positive impact by:Managing end-to-end roster processes, including building, optimising, and maintaining rostersMaximising staff utilisation and recommending strategies to meet service delivery KPIsEnsuring rosters align with industrial instruments and Serco policiesProviding reports and analytics to inform recruitment decisionsDriving process improvements and implementing innovative solutionsBuilding strong relationships with internal stakeholders across the businessSerco is a place for youTo Be Successful In This Role You’ll HaveA keen eye for detail and a commitment to accuracyExperience with workforce management methodologies and Workforce Management Software systemsProficiency in Microsoft Excel, including pivot tables and formulasExcellent verbal and written communication skillsAbility to prioritise tasks under pressure and maintain attention to detailIn joining us, you’ll be part of a highly supportive culture with trusted leaders that will help you achieve your goals. Here, you’ll appreciate a flexible approach to work-life that comes with working at a company with long-term government-backed contracts.Are you ready to do important work that really matters?At Serco, we bring together the right people, the right technology, and the right partners to create impactful solutions that address some of the world’s most urgent and complex challenges.We focus on serving Governments all over the globe. The work we do has touched the lives of millions in Australia, New Zealand, and Hong Kong, and offers unique opportunities to grow your skills across our core capabilities in Health, Defence, Maritime, Justice, Immigration, and Community Services.We celebrate diversity and welcome applications from all backgrounds and cultures – including Aboriginal and Torres Strait Islander peoples, LGBTQI+ communities, veterans, and people with disability. You’ll also have access to Employee Networks led by colleagues who are passionate about inclusion and belonging.Impact a better future at Serco.