Company DescriptionJoin a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality. Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.
Job DescriptionFront Office AgentFirst impressions are everything! As a Front Office Agent, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us. What is in it for you:
In 3-4 bullet points, showcase the benefits and perks of working at the propertyEmployee benefit card offering discounted rates at Accor worldwideLearning programs through our AcademiesOpportunity to develop your talent and grow within your property and across the world!Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21What you will be doing:
Greet, check-in, respond to requests and settle accounts while providing exceptional serviceTake initiative to add a personalized experienceProudly promote the hotel facilities, looking for opportunities to enhance a guest’s stay through up-sellingQualifications Bachelor's degree (preferably in Hotel Management or equivalent) Previous experience in a front desk or customer service role in luxury atmosphere Familiarity with hotel reservation software and basic computer skills are essential. A friendly and professional demeanor, with a strong focus on guest satisfactionYour experience and skills include:
Service focused personality is essentialAdditional Informationexperience is an assetPrior experience working with Opera or a related systemFluency in Englishadditional languages are a plusYour team and working environment: In 1-2 sentences, introduce the team, property or office environment in a way that reflects the cultureNote: Customization may be included for any specific local or legislative requirements, such as work permitsOur commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. Job Id:
/qjjQtAbQ9cxmtHQzG5o4+iaQKwRwIhquJx8eILz6c+NVjj3In2GnAyX+pGWpI/YGs8QYp1LWtP4MbYHhh4EpAkZef0AsT+XkNdlmh1rp4oxu9Ou5D2oY8SQd3EZAfZGquH7+x+w8wyUwSV82qMuEsFpbE5CtpiRM14OouYp
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