Group Head of Shared Services - Madison Pearl

About the Role:A leading banking group is seeking a highly experienced Group Head of Shared Services to drive operational excellence, service innovation, and transformation across all group entities. This is a pivotal leadership role responsible for building and managing a scalable, efficient, and customer-centric Shared Services function supporting HR, Finance, Operations, Procurement, IT Support, and other centralised services across the bank.Strategic Leadership & Transformation:Develop and execute a group-wide Shared Services strategy aligned to the bank’s operational and growth agenda.Lead transformation initiatives to enhance efficiency, standardisation, automation, and service quality.Drive digitisation and adoption of new technologies to deliver best-in-class banking support services.Operational Management:Oversee end-to-end delivery of Shared Services across multiple business lines and regions.Establish SLAs, KPIs, and governance frameworks to ensure reliability, transparency, and continuous improvement.Ensure processes support regulatory requirements, audit standards, and group-level compliance.Stakeholder Engagement:Partner closely with Group COO, CFO, CHRO, and Business Heads to understand priorities and deliver value-added services.Build trusted relationships across all banking subsidiaries, ensuring alignment and seamless service delivery.Champion a service-oriented culture focused on quality, speed, and internal customer satisfaction.People & Performance Leadership:Lead and develop a multi-disciplinary team across various locations and functions.Build capabilities in service management, process excellence, automation, and digital tools.Foster a high-performance environment centred on innovation, accountability, and continuous improvement.Financial & Risk Management:Manage budgets, cost optimisation initiatives, and effective resource planning.Drive organisation-wide efficiencies through consolidation, standardisation, and shared platforms.Identify and mitigate operational risks, ensuring strong governance and controls.Qualifications & Experience:Bachelor’s degree in Business, Finance, Operations or related field; Master’s preferred.12–18+ years of experience in Shared Services, Operations, or Transformation within the banking sector .Proven success leading large teams and overseeing multi-country or group-level operations.Strong expertise in process design, automation, digital service delivery, and service management frameworks.Excellent communication, executive stakeholder management, and change leadership skills.Deep understanding of regulatory and operational requirements within financial institutions.Why Join Them:Executive opportunity to re-shape and scale a high-impact function across a leading banking group.Transform legacy operations into a modern, digital, service-driven environment.Competitive leadership compensation package and long-term growth potential.Interested candidates are invited to submit their CV to mailto:ayisha.zaheer@madisonpearl.com or contact the executive recruitment team for a confidential discussion.Only shortlisted candidates will be contacted*