Guest Assistant

Location: Utrecht / JaarbeursEmployment Type: Student Contract / Fixed term contractReports To: Exhibition ManagerJob Summary:We are seeking friendly, enthusiastic, and professional Exhibition Assistants to join our team for existing and upcoming exhibitions. As a key part of the visitor experience, you will be responsible for ensuring guests feel welcomed, informed, and supported throughout their visit. This is a public-facing role ideal for individuals with strong communication skills, a positive attitude, and a passion for delivering excellent customer service.Key Responsibilities:Greet and welcome guests upon arrival with warmth and professionalism.Provide information about the exhibition layout, schedules, activities (VR, Immersive Room,..), Shop and other exhibition venue facilities.Assist with ticket scanning, registration, and entry procedures.Respond to visitor inquiries and resolve any issues or concerns promptly.Monitor guest flow and support crowd control and safety measures.Coordinate with security and event staff as needed to ensure a smooth operation.Maintain a clean and organized guest service area.Distribute promotional materials or exhibition guides.Support special needs guests and provide accessibility assistance when required.Collect feedback and relay suggestions or complaints to the relevant team.Communicate with guests of all ages and support with technical elements (VR/Interactive Exhibits)Ability to upsell and use sales platformsSkills & Qualifications:Prior experience in customer service, hospitality, or events is preferred.Excellent verbal communication and interpersonal skills.Friendly, professional demeanor with a proactive and solution-focused approach.Ability to stay calm under pressure in a fast-paced environment.Basic computer or tablet literacyPunctual, reliable, and able to work flexible hours including weekends.Professional knowledge of Dutch and English is required, other languages are a plus.Working Conditions:Standing for extended periods.Working across multiple areas of the venue.Uniform or dress code will be required.Training provided prior to the event.Why Join Us?Be part of a dynamic, high-energy event.Gain valuable experience in events and customer service.Work alongside a supportive and passionate team.Make a direct impact on visitor satisfaction and event success.