Guest Experience Agent

About Four SeasonsFour Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.About the location:Classical grandeur in the heart of Cairo. Flanked by zoological gardens and the western bank of the Nile, our address in Giza’s prestigious First Mall complex puts you in the centre of it all. Catch a glimpse of the river or the Great Pyramids from your room as you head out to explore the ancient wonders, or spend the day by the pool, indulging in an aromatic massage once reserved for Egyptian royalty. Or opt for shopping in the high-end boutiques at the First Mall or experience the best of gastronomy aboard our First Nile Boat, offering panoramic Nile views and brilliant international cuisine.Guest Experience AgentFour Seasons Hotel Cairo at The First ResidenceFour Seasons Hotel Cairo at The First Residence is looking for a talented and experienced Guest Experience Agent who shares our passion for excellence and is enthusiastic about creating the ultimate experience.About The RoleGuest Experience Agent who shares our passion for excellence and is enthusiastic about creating the ultimate experience.What You Will DoWelcome guests to ensure guests have a first and lasting impression along with a smooth arrival and departure experience. Respond to a wide variety of guest requests by accurately assessing the guest needs and requests to ensure maximum guest satisfaction while complying with all Four Seasons’ policies.Work efficiently to ensure all departments are maintaining and delivering a seamless yet professional guest experience in conjunction with the Front Desk and Guest Services teams.Collaborate with the Guest Experience team to create outstanding and personalized experiences that will leave lasting memories for our guests and visitors.Candidates must have English language proficiency (reading, writing & speaking).Be part of a cohesive team with a singular focus on creating the best possible guest experience.Have the ability to demonstrate your unique personality and service style while achieving the brand standards that make us Four Seasons.Have career growth opportunities both within Four Seasons Hotel Cairo at the First Residence and worldwide with our company.Excellent Training and Development opportunities. What You BringHave college degree preferably specializing in management or equivalent experience is required.Have knowledge of Rooms & Front Office, labor control, merchandising, and accounting.Have the ability to operate computer equipment and other Rooms & Front Office computer systems.Have reading, writing and oral proficiency in the English language.1+ years of previous experience in similar role in five-star luxury hotelsWhat We Offer Competitive salary, wages, and a comprehensive benefits package Excellent training and development opportunities Complimentary dry cleaning for employee uniforms/ business attire. Complimentary employee meals Complimentary stays at Four Seasons properties (based on availability), with discounted meals. Dental and medical/disability/life insurance Retirement pension plan Employee service awards Annual employee party/social and sports eventsSchedule & HoursFull–time job with 44 working hours a week.