Guest Experience Associate

We are looking for a passionate Guest Experience Associate to join our team at Rosewood Schloss Fuschl. You will you are the personal ambassador of the hotel, ensuring that every guest enjoys a flawless, memorable, and highly personalized stay. With particular attention to VIPs and Special Attention Guests, you anticipate needs, recognize preferences, and create meaningful connections through discreet, intuitive service.Key expectations:Observe guests’ personal preferences and habits and anticipate their needs with the utmost discretionAct as the primary liaison between guests and hotel departments to ensure seamless service deliveryAssist guests with reservations, special requests, room and hotel orientation, and tailored servicesUphold the highest standards of service, grooming, and hospitality at all timesMaintain strict confidentiality of guest and hotel informationProfile:Previous experience in luxury hospitality or guest services preferredExcellent communication and interpersonal abilitiesNatural service mindset with genuine warmth and professionalismAbility to work independently as well as collaboratively within a teamHigh level of discretion and integrity when handling sensitive informationBenefits:25 days of paid annual leave, plus paid public holidaysAn extra day off to celebrate your birthdayComfortable Associate AccommodationComplimentary meals in our associate dining restaurantPublic transportation ticket providedExciting career development and growth opportunitiesSpecial Friends & Family rates at Rosewood Hotels & Resorts globally