Guest Experience Specialist – Remote

About The FlexAt The Flex, we’re reimagining how the world rents.We believe finding and staying in a home should feel as effortless as ordering on Amazon — instant, seamless, and borderless.Our technology powers this mission: a proprietary Property Management System (PMS) that automates bookings, communication, and operations across global cities — creating frictionless experiences for both guests and landlords.We’re building a team of A-Players — ambitious, proactive, and obsessed with excellence.If you thrive on making people happy and turning problems into opportunities, this is your chance to join a company changing how the world lives and travels.🎯 The RoleAs a Guest Experience Partner, you’re the face and voice of The Flex — ensuring that every guest feels cared for, informed, and supported from booking to checkout.You’ll deliver fast, empathetic, and high-quality service while representing a brand that values both technology and human touch.This isn’t just about answering questions — it’s about creating memorable stays, building trust, and turning guests into lifelong fans.⚙️ Key ResponsibilitiesGuest Support – Respond promptly to guest inquiries across chat, email, and phone with professionalism and empathy.Smooth Stays – Guide guests through check-in, checkout, and troubleshooting during their stay.Problem Solving – Take ownership of issues, coordinate with operations teams, and ensure fast resolution.Communication Excellence – Keep guests informed at every step — clarity and tone matter as much as speed.Process Feedback – Identify recurring issues and share insights with product and ops teams to improve our PMS and service delivery.Upselling & Engagement – Suggest add-ons or local services that enhance guest experience and satisfaction.🧠 What You BringExcellent written and spoken English (French or other languages are a plus).Proven experience in hospitality, customer service, or short-term rentals.Tech-savvy — comfortable navigating PMS, CRM, or communication tools.Calm under pressure and always solution-oriented.Empathy, attention to detail, and a drive to exceed expectations.A positive attitude and ability to connect with people from all backgrounds.🌍 Why Join The FlexMake an impact. Every interaction you handle shapes how guests experience The Flex worldwide.Work globally. Collaborate with an international, high-performing team.Grow fast. Opportunities to advance within a company expanding across continents.Competitive rewards. Salary + performance-based incentives.Remote-first. Work from anywhere — results matter more than location.🧩 The FlexWe’re not just building another hospitality brand.We’re creating a global ecosystem for flexible living — powered by automation, data, and a deep belief in human connection.If you want to help redefine what it means to feel at home — apply now.