Guest Relation Host (Japanese Speaker)

Company DescriptionConstance Halaveli is a luxury resort in the Maldives, where elegance meets authenticity in a breathtaking island setting. Behind every guest experience is a passionate team that values respect, teamwork, and excellence. Join us at Halaveli and grow your career in a warm, multicultural environment where your skills and dedication truly make a difference.Job DescriptionWe are seeking a friendly and customer-focused Guest Relation Host with Japanese language skills to join our luxury resort in {NAME}, Maldives. As a vital member of our guest services team, you will be responsible for ensuring our Japanese-speaking guests have an exceptional and memorable stay.Welcome and assist Japanese-speaking guests throughout their stay, providing a warm and personalised experienceAct as a liaison between Japanese guests and various departments within the resortHandle guest enquiries, requests, and complaints promptly and efficientlyCoordinate and book resort activities, dining reservations, and excursions for guestsProvide translation and interpretation services when neededConduct resort orientations and provide information about facilities, services, and local attractionsAssist with check-in and check-out procedures, ensuring a smooth process for Japanese guestsAnticipate guest needs and proactively offer assistance to enhance their overall experienceMaintain accurate guest records and preferences in the resort's customer relationship management systemCollaborate with other departments to resolve any issues and ensure guest satisfactionQualificationsFluency in Japanese and English (both written and spoken) is essentialPrevious experience in hospitality or customer service roles, preferably in a luxury resort settingBachelor's degree in Hospitality Management, Tourism, or related field is preferredExcellent communication and interpersonal skills with a friendly and empathetic demeanourStrong cultural sensitivity and awareness, particularly regarding Japanese customs and etiquetteProven problem-solving abilities and attention to detailProficiency in computer systems, including booking systems and customer relationship management softwareKnowledge of luxury hospitality standards and practicesAbility to work flexible hours, including weekends and holidaysPassion for delivering exceptional customer service and creating memorable guest experiencesAdditional InformationWORK WITH CONSTANCE🌿 Join a team where well-being, career development, and collaboration are at the heart of everything we do.We believe in continuous learning and growth to help our teams achieve their full potential.A strong family spirit is part of our identity, we support and care for one another.We offer international career opportunities, allowing you to develop within a renowned luxury hospitality group.Our passion for luxury hospitality is reflected in every detail of the guest experience.We are committed to environmental and societal contributions, integrating sustainability into everything we do.🌿We want our team members to feel valued and supported, offering a work environment that encourages excellence, personal growth, and cultural diversity. By nurturing employee satisfaction, we create a positive mindset that naturally translates into exceptional guest service.🌿 Be part of a company that values people, innovation, and excellence.