Guest Service Assistant - Chinese Speaking

Company DescriptionConstance Moofushi, located in the Maldives, is a unique resort where barefoot luxury meets laid-back charm. Life at Moofushi is all about passion, teamwork, and creating unforgettable guest experiences in a stunning island setting. If you’re looking to grow, contribute, and be part of a caring and multicultural team, your journey starts here.Job DescriptionWe are seeking a friendly and customer-focused Guest Service Assistant with Chinese language skills to join our team in , Maldives. As a vital member of our guest relations team, you will be responsible for ensuring exceptional service to our Chinese-speaking guests, enhancing their overall experience at our resort.Welcome and assist Chinese-speaking guests upon arrival, providing a warm and professional first impressionOffer information about resort facilities, services, and local attractions in both Chinese and EnglishHandle guest inquiries, requests, and complaints promptly and efficientlyCoordinate with various departments to fulfil guest needs and resolve issuesAssist with check-in and check-out procedures, ensuring a smooth process for guestsProvide translation and interpretation services when neededMaintain accurate guest records and update information in the hotel management systemPromote and upsell resort services and amenities to enhance guest experienceEnsure compliance with resort policies and procedures while maintaining high standards of customer serviceAssist in organising and conducting cultural activities or tours for Chinese-speaking guestsQualificationsFluency in Chinese (Mandarin) and English, both written and spokenExcellent communication and interpersonal skillsStrong customer service orientation with a friendly and empathetic demeanourAbility to remain calm and professional in high-pressure situationsCultural sensitivity and awareness of Chinese customs and expectationsProficiency in basic computer skills and hotel management systemsPrevious experience in hospitality or customer service roles (preferred)High school diploma or equivalent (required)Degree in Hospitality, Tourism, or related field (preferred)Knowledge of Maldivian culture and tourism industry (preferred)Flexibility to work in shifts, including weekends and holidaysAbility to adapt to the unique working environment of a remote island resortAdditional InformationWORK WITH CONSTANCE🌿 Join a team where well-being, career development, and collaboration are at the heart of everything we do.We believe in continuous learning and growth to help our teams achieve their full potential.A strong family spirit is part of our identity, we support and care for one another.We offer international career opportunities, allowing you to develop within a renowned luxury hospitality group.Our passion for luxury hospitality is reflected in every detail of the guest experience.We are committed to environmental and societal contributions, integrating sustainability into everything we do.🌿We want our team members to feel valued and supported, offering a work environment that encourages excellence, personal growth, and cultural diversity. By nurturing employee satisfaction, we create a positive mindset that naturally translates into exceptional guest service.🌿 Be part of a company that values people, innovation, and excellence.