Island Host Supervisor

Company DescriptionPullman Maldives MaamutaaWelcome to Pullman Maldives Maamutaa—an all-inclusive haven where luxury meets limitless possibilities. Immerse yourself in exclusive perks, ignite your intellect, and boldly extend your horizons. This isn’t just a resort; it’s a place designed for those who want to up their game.Nestled in the Southern Maldives on Maamutaa Island within the Gaafu Alifu Atoll, our enterprising playground spans 18 hectares of lush greenery, encircling a natural lake. Our commitment? Providing you with the holiday of a lifetime—where the dynamic blend of business and pleasure takes center stage.Let’s dive into the art of balancing work and play, where every moment is an opportunity to cultivate success and revel in the joy of discovery!"Why work for Accor?"We are far more than a worldwide leader. We welcome you as you are, and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"Job DescriptionEstablish a communications process with assigned GRO, facilitating consistency and operational stabilityMaintain up-to-date knowledge of products, processes, technology, systems, and applicationsDeliver closed loop resolution by ensuring all guest issues are investigated, addressed and communicatedCompletes various daily, monthly or weekly reporting to management and other duties or special projects as assignedCoach and direct Guest Relations Officers’ team to provide excellent guest serviceCheck Next day Arrivals if any Payments, Traces and special preferencesMake sure attend all the Arrivals and departuresCross check Buggy’s, Reg cards, Garlands and GRO’s ready for all the ArrivalsMeet all the guest on departures and get feedback (Remind them Incl. Alcohol Policy)Pre Arrival email need to send 2 days in advance (Ellite Members)Follow up calls for VIP’s and Ellite MembersFollow up the Activity (special entitlement ) of the VIP’s and Ellite MembersMake sure monitor all the guest feedback and complaints and inform to the concern departments and update in GELAllocate GRO to the concern guest and send guest feedback sheet every day to all the HOD’sIn absence FO Supervisor, need to take care of FO operations tooPresence in the Junction is very importantMonitor Welcome drinks, fusion water and towels for the ArrivalsMonitor GRO’S Grooming on daily basisAllocate GRO’S duty timings according to the Arrivals / Departure one day in advanceDay to day operations and feedback must share with FOM / AFOMQualificationsCollege diploma or equivalent qualificationsMinimum of 4-5 years of similar experiencePast experience of working in the MaldivesGood reading, writing and oral proficiency in English languageAbility to speak other languages and basic understanding of local languages will be an advantageWorking knowledge of MS Excel, Word, & PowerPointAdditional InformationWhat is in it for you:Employee benefit card offering discounted rates in Accor Hotels WorldwideDevelop your talent through learning programs by Academy AccorOpportunity to grow within your property and across the world!Ability to contribute to local community and make a difference through our Corporate Social Responsibility activities. Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS