Guest Services Agent

Company DescriptionAt Accor, we believe that hospitality is a work of heart. We understand the ways in which individual passion for our work and a shared sense of accomplishment create a more rewarding experience for our guests. We foster this culture through a diverse and inclusive workplace that values the contribution of each and every member of our team. We are committed to taking positive action in terms of business ethics and integrity, responsible tourism, sustainable development, community outreach, and diversity and inclusion. With an expansive portfolio of iconic hotels and brands, Accor offers boundless opportunities for career advancement and professional development across the globe.Join a team where you can be all you are, grow and create your path, work with purpose, and enjoy and feel valued.This is a high-impact role with growth opportunities for an ambitious applicant. Make it your next move.Job DescriptionWe are seeking an enthusiastic and customer-focused Guest Services Agent to join our team in Kuala Lumpur, Malaysia. As a Guest Services Agent, you will be the first point of contact for our guests, ensuring their stay is comfortable, enjoyable, and memorable from check-in to check-out.Provide a warm welcome and efficient check-in/check-out process for guestsAnswer guest inquiries and address their needs promptly and courteouslyProcess reservations, room assignments, and guest requests accuratelyHandle telephone calls and emails professionally, redirecting or assisting as neededMaintain up-to-date knowledge of hotel services, local attractions, and events in Kuala LumpurCollaborate with other departments to ensure guest satisfaction and resolve any issuesManage and update guest accounts, including billing and paymentsAssist with concierge services, such as arranging transportation or making restaurant reservationsEnsure the lobby and front desk areas are clean, organized, and presentable at all timesHandle emergency situations calmly and efficiently, following hotel protocolsMaintain guest confidentiality and adhere to data protection policiesPositions are open for Malaysians & Permanent Resident onlyQualificationsExcellent verbal and written communication skills in EnglishPrevious experience in customer service, preferably in the hospitality industryProficiency in using Property Management Systems (PMS) and Microsoft Office applicationsStrong interpersonal and problem-solving abilitiesHighly responsible, reliable, and detail-orientedAbility to work well under pressure in a fast-paced environmentExcellent teamwork skills and ability to collaborate effectively with other departmentsFlexibility to work various shifts, including weekends and holidaysAbility to remain calm, courteous, and focused on guest needs at all timesKnowledge of local attractions and services in Kuala LumpurHigh school diploma or equivalent; hospitality-related degree is an advantageFresh Graduates are welcome to applyAdditional InformationJoin us at Accor, where life pulses with passion!As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.Hospitality is a work of heart,Join us and become a Heartist®.