Guest Services Representative - Winter - Full-Time

Seasonal (Seasonal)WHAT’S IN IT FOR ME? Free Alterra Mountain Pass for employees; ski or ride for free at Alterra owned destinations!Alterra Mountain Passes for your family;Discounts on Blue Mountain Lift tickets for friends and family;Free skating;Staff priced meals & Starbucks treats;Staff room rates at all our hotels;Retail savings at Burton, The North Face, Red Devil Sports, Hillside, and more!STAFF HOUSING IS NOT AVAILABLE FOR THIS POSITIONHourly rate of $18.71Seasonal: November to March 22, 2026Full Time and Part Time Hours:Full-Time: Average 4-5 shifts per weekPart-Time: 2-3 shifts per weekShifts anywhere from 8:15am to 9:00pm; weekend work requiredWHAT WILL I BE DOING?The Guest Services Representative will display the enthusiasm and energy that Blue Mountain Resorts prides itself on. This position will be responsible for greeting our guests, redeeming, and selling tickets, passes and lessons as well as providing in depth information on the services and products that we offer. These team members will be friendly, proactive and be able to operate ticketing software proficiently. This position is primarily indoors, helping guests with any questions or concerns and aiding in making memorable and personalized moments.Handling sales transactions for season passes, tickets, lessons, and attractions; Be confident with managing guest expectations and aware of what solutions are available to ensure satisfactory service recovery. Offering products and services best suited to what they’re looking for. Have complete knowledge of all snow school and kid’s camp lessons and products, and the ability to explain and communicate what product would work best for each guest, book lessons accordingly. Promoting, encouraging, and administering season pass sales, processing, printing, mailing, pick-up and all related logistics and policies (waivers, lost and forgot passes, etc.)Lost and Found: Assisting guests with lost/found/stolen inquiries, in person, on the phone or via the L&F email, utilizing the Property Database for tracking. Supporting our guests in navigating our virtual communication platforms. WHAT DO WE NEED FROM YOU?Excellent customer service, interpersonal and communication skillsExtensive computer experience and technical skill required. Comfortable working on computers and learning new software programs. Experience handling moneyAbility to work independently, multi-task and troubleshootTeam oriented with an energetic, friendly, cheerful and animated demeanorAUTHENTICITY | EMPOWERMENT | COLLABORATION | PURPOSEBlue Mountain Resort Company OverviewBlue Mountain Resort is Ontario’s largest mountain resort. Nestled on the shores of Southern Georgian Bay, on the traditional territory of the Anishinabek Nation: The People of the Three Fires known as Ojibway, Odawa, and Pottawatomie Nations. Only 90 minutes outside Toronto, Blue Mountain has become the four-season outdoor destination of the North. Blue Mountain is owned by Alterra Mountain Company.Alterra Company OverviewAlterra Mountain Company is a family of iconic year-round mountain destinations, the world’s largest heli-skiing operation, and Ikon Pass - the premier ski and snowboard season pass offering access to more than 50 iconic mountain destinations around the world.Headquartered in Denver, Colorado and born out of a shared love of the mountains and adventure, Alterra Mountain Company exists to shape the future of mountain adventure.