Guest Services Representative

Whether it’s sports, fitness, or epic events, the Baytex Energy Center is the go-to spot for everything fun and active in town. If you’re passionate about people, and want to be part of something that matters, this is the place for you!As a Guest Services Representative, you’ll be the friendly face and go-to person for everyone who walks through our doors. From welcoming new visitors to helping regulars find their groove, you’ll play a key role in making sure every guest’s experience is top-notch.What You’ll Do Customer Service: Greet and assist guests with inquiries about facility services, programs, and events. Provide accurate information and directions within the multiplex. Transaction Processing: Handle admissions, membership sales, program registrations, and other transactions using our point-of-sale system. Ensure accuracy in cash handling and payment processing. Facility Access: Monitor entry points, check-in guests, and ensure that all patrons adhere to facility policies and guidelines. Set Up and Take Down: Set up and Take Down of equipment in the field house. Issue Resolution: Address guest concerns and complaints in a professional and courteous manner. Escalate issues to management when necessary. Safety and Cleanliness: Monitor the facility for safety hazards, report maintenance issues, and assist in maintaining a clean and welcoming environmentQualifications Must work effectively and efficiently with others and alone with little or no supervision; Be punctual, self-motivated, communicate openly, and take direction well; Ability to respond to public inquiries in a calm and friendly manner; Ability to set priorities and balance several tasks at the same time; Advanced computer software application skills and hands on knowledge of computer programs (Office, Excel, Publisher, Email, Internet); Proficient with a variety of office equipment and tasks including but not limited to; phone systems, printers, fax/copier, point of sale and filing; Ability to lift up to 30 lbs; Cash handling experience; Minimum Age 16 years of age; Current First Aid/ CPR; Valid Driver’s License; R.C.M.P Criminal Record Check; and, Current Drivers Abstract.The Town of Peace River welcomes diversity in the workplace and encourages applications from all qualified candidates. Complete job descriptions are available upon request. Casual Employment Wage: $18.42 per hour Hours: This position will work on a casual basis during evenings, weekends, holidays and the occasional day shift (if available). Hours are not guaranteed. Closing Date: Open until a suitable candidate is found.Qualified applicants are invited to submit their resumes to the address below. Quote competition #25/027Employee Services ManagerEmail: hr@peaceriver.caWe thank all participants for their interest, however only those who are selected for an interview will be contacted.