Job Summary: We’re hiring a Technical Support Engineer to join our fintech team. In this role, you’ll handle technical inquiries, troubleshoot user issues, escalate complex problems, and document solutions. Ideal candidates are tech-savvy, detail-oriented, and familiar with tools like Postman and ticketing systems. Responsibilities:
Diagnose, troubleshoot and identify product technical issues provided by the end-userFollowing standard procedures for proper escalation of unresolved issues to the appropriate internal teamsProvide prompt and accurate feedback to the end userEnsure all issues are properly loggedPrioritize and manage several open issues at one timeResponding to technical ticketsDocument technical knowledge in the form of manuals and notesRequirements:
Bachelor's degree in Information Technology or Computer ScienceExperience 0-1 Years in the tech fieldFintech OrientedGreat problem-solving skills & Critical thinkerExperience working with API testing tools, such as PostmanGreat understanding of computer systems, mobile devices and other tech productsAbility to diagnose and troubleshoot technical issuesExcellent communication skills verbal and written, with the ability to convey technical information to non-technical users. Familiarity with ticketing softwareFlexibility to work in shifts and provide on-call support when required.
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