Hardware Quality Management Manager Candidate - Quality Management Support Office, Group Quality Department (GQD)

Job DescriptionBusiness OverviewRakuten Group provides more than 70 services in a wide range of fields, including e-commerce, travel, digital content, and other Internet services in Japan and overseas, as well as financial services such as credit cards, banking, securities, electronic money, and smartphone app payments, mobile services such as mobile carrier services, and professional sports. By organically linking these services through a membership system centered on Rakuten members, Rakuten has created a unique “Rakuten ecosystem” that is unlike any other.Our Businesses Key Figureshttps://corp.rakuten.co.jp/careers/services/Department OverviewThis position involves quality management for Rakuten Mobile while being affiliated with Rakuten Group, Inc.The following describes quality management at Rakuten Mobile. Rakuten Mobile operates MNO services alongside existing domestic carriers.For stable service provision, quality management of network equipment and devices such as smartphones is extremely important.At Rakuten Mobile, numerous engineering teams and operation teams engaged in this quality management are active on a daily basis.The Hardware Quality Management Office supports the activities of these various teams while achieving high-quality maintenance and operations throughout the lifecycle of equipment and devices.PositionWhy We HireDue to a shortage of managers to lead the activities of the Hardware Quality Management Office.We are looking to hire someone with the vitality to actively promote a wide range of activities to achieve the above mission by bringing together a team composed of engineers with experience in the telecommunications industry.Appeal Appeal of the Business/Organizational PhaseThis is an environment where you can propose and lead quality management/improvement activities while working with the latest technologies as an MNO (Mobile Network Operator). Appeal of Discretionary Authority and Organizational CultureThe organization itself is young with much room for improvement, providing a place where proposals based on your own experience can be quickly implemented. Career Steps (Skills and Career Paths to be Gained)By leading quality management activities across the entire business, you can enhance your coordination abilities between various organizations and your problem-solving capabilities at the business level. Differentiation from Competitors (Appeal of Leveraging This Business × Rakuten Group Resources)By collaborating not only with the telecommunications business but also with various businesses within the Rakuten Group, you can gain experience in technology and quality management that cannot be experienced elsewhere.Position DetailsJob OverviewMonitor from a technical perspective throughout the entire lifecycle of network equipment and devices (development ~ manufacturing ~ deployment ~ operation ~ disposal), and lead improvement activities such as early detection and countermeasures for quality risks, and recurrence prevention.Main Job Responsibilities Participate in the introduction process of new equipment and devices, and conduct technical risk reviews Monitor development/manufacturing and supervise technical teams' problem response Monitor market quality during operation, early detection of quality issues and supervision of countermeasures Monitor end-of-life and provide quality improvement feedback to next-generation modelsSpecific Project Examples Network equipment quality assurance (HW/SW) Smartphone device introduction technical team Network equipment status monitoring, repair return/replacement status monitoringWork EnvironmentOrganizational Structure Headcount (Department: 1, Members: 3) Age group: Mainly in their 50s New graduate vs. mid-career ratio: All mid-career hiresAverage Overtime HoursApproximately 10 hours/monthBackground of Mid-career Hires Developers with experience at telecommunications carriers Quality assurance professionals at electrical equipment manufacturersCareer Path Examples of Successful Mid-career Hires Leveraging quality assurance experience to lead the establishment of device quality confirmation items and QMS (Quality Management System) construction Similarly, responsible for confirmation items during vendor selection and manufacturing facility auditsMandatory Qualifications Over 5 years of experience in quality assurance or process improvement roles in the telecommunications or electrical equipment industries Over 5 years of managerial experience at section manager level or above English level: Capable of coordination and negotiation in EnglishDesired Qualifications Experience as a design engineer for telecommunications equipment or electrical products Experience as a development project manager for telecommunications equipment or electrical productsOther InformationAdditional information on LocationRakuten Crimson House1-14-1 Tamagawa, Setagaya-ku, TokyoAdditional Information On English QualificationTOEIC score of 800 or above (or equivalent proof of English proficiency, or proof of a bachelor's degree or higher from an English-speaking country)Proof of qualification must be provided by the time of the job offer notification.If you do not have a score or proof, we will arrange for you to take our company-administered TOEIC IP test during the selection process.Related Pages Employee Benefits: https://global.rakuten.com/corp/careers/benefit/ Employee Conditions: https://corp.rakuten.co.jp/careers/information/ Culture: https://corp.rakuten.co.jp/careers/culture/#business #director #projectmanager #operationdiv #RakutenMobile