HDSI: Customer Service Representative (Healthcare Account)

Job Objective/Job PurposeThe Customer Service Representative will act as a liaison, provide product/services information, coordinate with providers and facilities for members request, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. S/he is set to be an additional headcount to cover the additional shift (11PM to 7AM) for the Flexicare Customer Service Team.This role will be hired under Health Delivery System, Inc. - a RelianceUnited company.Duties And ResponsibilitiesAccept inbound calls from Flexicare members and accredited providers requesting for Letter of Authorizations. Address member concerns related to their health benefit program.Ensure that LOA request is issued within the members’ benefits based on their respective benefit matrixes, remaining limit and eligibility.Conduct outbound calls as needed to assist with claim information or identify missing information.Document all encounters in clear and concise logs.Consistently meet individual performance standards/metrics.Assist in other tasks that may be assigned.Background And QualificationsBachelor’s Degree in medical field or any related degree.Having 2 years of solid working experience in TPA, HMO, insurance or insurance broker companies or BPO.Familiar with health insurance / HMO policies and coverages, preferred.Ability to work on shifting schedules and extend beyond company operating hours when needed.Amenable to work onsite as advised.Strong attention to detail.Strong communication (written and oral) and interpersonal skills.Organized, has strong attention to details, and can work with minimal supervisionProficiency in MS Office (Excel, Word, and PowerPoint) and/or G-Suite Tools.Work Set-UpLocation: Greenfield District, Mandaluyong CityWork Schedule: 11PM - 7:00AM ; Hybrid (subject to change with management notice)Visit The RelianceUnited Website Herehttps://tinyurl.com/ysjsn7psApply For Other Roles Via RelianceUnited Careershttps://tinyurl.com/446sye6jSubmit Your ApplicationYou have successfully appliedYou have errors in applyingApply With Resume *First Name*Middle NameLast Name*Email*MobilePhoneSocial Network and Web LinksProvide us with links to see some of your work (LinkedIn/Git/ Dribble/ Behance/ Pinterest/ Blog/ Medium)Pre-screening QuestionsHow many years of experience do you have as a Customer Service Representative? *How much is your expected monthly basic salary?*How soon can you start working for this position?*--Choose-- ASAP in 1 - 2 weeks in 30 days in 60 daysEmployerEducationPursuant to the Data Privacy Act of 2012 (R.A. 10173), its Implementing Rules and Regulations, and other issuances of the National Privacy Commission, the RelianceCare Inc., OR it’s subsidiary or affiliate, such as ActiveOne Health, Inc., and Health Delivery Systems, Inc. (also doing business under the name and style of “Flexicare Benefit Solutions and Healthfirst Clinic”), whichever is applicable to this form, ("It" or "the Company", for brevity) commits to protect and keep the confidentiality, integrity, and availability of all personal data provided. It will only use personal information to process job applications. Any questions regarding the Company's privacy notice shall be coursed through Its Data Protection Officer at the following and applicable email addresses: RCI - dpo@reliancehealth.com.ph, ActiveOne - dpo@activeonehealth.com, or HDSI - dpo@healthfirst.com.phI have read and understood the above Notice and hereby give my consent to collect and process my personal data.*