Head - APOC, Airport Systems & Services

Job PurposeWe are seeking a highly skilled and experienced Vice President (VP) to lead our Airport Systems & Services division, specifically focusing on the Airport Operations Control (APOC) and IT applications department. The APOC & IT applications plays a critical role in ensuring seamless operations within the airport, aimed at providing a positive passenger experience while maintaining efficient and effective resource allocation and decision-making processes.ORGANISATION CHARTAccountabilitiesKEY ACCOUNTABILITIESKey Performance IndicatorsStrategic Leadership: Provide strategic direction and vision for the APOC & IT applications, aligning it with the overall goals and objectives of the organization. Team Management: Lead and manage a diverse team of airport IT operations professionals, including passenger flow managers, security flow managers, aircraft flow managers, and other key roles within the APOC & IT applications. Operational Efficiency: Oversee the operational efficiency of the APOC & IT applications, ensuring that airport resources are optimally allocated to minimize delays and disruptions while enhancing passenger satisfaction. Collaboration: Foster strong collaborations with internal and external stakeholders, including airlines, security agencies, airport personnel, and regulatory bodies, to ensure effective coordination of APOC operations. Decision-Making: Guide the APOC & IT applications team in making real-time decisions to manage passenger flows, security queues, and aircraft movements, with a focus on meeting service level agreements and regulatory standards. Data Utilization: Leverage integrated plans, predictive models, CCTV, and other relevant data sources to make informed decisions and implement proactive measures that enhance operational performance. Resource Management: Oversee the allocation of resources, such as security lanes, personnel, and aircraft stands, to accommodate fluctuating demand and unexpected scenarios. Continuous Improvement: Drive a culture of continuous improvement within the APOC & IT applications, implementing best practices, technologies, and innovative solutions to enhance operational resilience and efficiency. Risk Mitigation: Identify potential risks and disruptions within the airport operations and develop strategies to mitigate their impact on passenger experience and overall operations. Performance Monitoring: Establish performance metrics and KPIs for the APOC & IT applications , regularly monitoring and reporting on operational performance, identifying areas for improvement. Leadership Development: Develop and mentor APOC & IT applications team members, fostering their growth, enhancing their skills, and promoting a culture of excellence and collaboration.Percentage of uptime for critical airport applications.Average time taken to develop and deploy new airport applications.Regular user satisfaction surveys or feedback scores for airport IT applications.Annual IT applications budget variance.Number of security incidents or breaches related to airport IT applications.Vendor service level adherence (e.g., response time, issue resolution time).Application response time, latency, and throughput.Percentage of IT projects delivered on time.Annual cost per user for airport IT applications.Ability to scale airport IT systems to accommodate increased passenger and operational demands.KEY ACCOUNTABILITIES - Additional DetailsEXTERNAL INTERACTIONSExternal - Roles the incumbent need to interact with outside the organization to enable success in day to day workSoftware partnersCommunication Technology providersAirport IT Service VendorsINTERNAL INTERACTIONSInternal - Roles the incumbent need to interact with inside the organization to enable success in day to day workAirport Operation teamProcurement teamIT TeamFINANCIAL DIMENSIONSDetermine financial needs of the work unit and submit annual budget proposal, as directed, that is consistent with IT's strategic direction, division needs, and stakeholder expectations.Develops and controls the annual operating expenditure (opex) and capital expenditure (capex) budgets to ensure that it's consistent with the overall strategic objectives of IT applications and is within plan.Leverages influencing and negotiation skills across IT applications to enable cost-effective and innovative shared solutions in the achievement of business goals.Manage department operations within established budget resources to provide the best products and services to our customers.Directs the development of sourcing strategy and provides executive oversight for strategic vendor and partner relationship management.Manage the performance of business operations including setting goals, establishing metrics, and continually working toward process improvement and cost avoidance.Monitor financial position regularly to address financial deficit/surplus situations in a timely manner.Oversee the purchasing process ensuring that contracts are legitimate and needed, have sufficient funding available, and are done in a timely manner.Other DimensionsStrong analytical & problem-solving skills, knowledge on technology would be required for this position.Independent, self-motivated, team player and high willingness to learnEducation QualificationsBachelor’s degree in computer science, Information Systems or a related field, Master's degree preferred.Relevant Experienceshould be 15 to 20 years of experience, Extensive experience (at least 10 years) in airport operations, with a strong background in managing complex operational environments, including passenger flows, security processes, and aircraft movements.Proven leadership experience in a senior management role, with the ability to lead cross-functional teams and drive operational excellence.Strong analytical skills, with the ability to interpret data, trends, and forecasts to make informed decisions and recommendations.Excellent communication and interpersonal skills, with the ability to collaborate effectively with diverse stakeholders.In-depth knowledge of airport regulations, security protocols, and aviation industry standards.Experience in implementing technology solutions for operational efficiency is a plus.Demonstrated ability to thrive in high-pressure situations and make critical decisions in real-time.COMPETENCIESCapability BuildingStrategic OrientationSocial AwarenessEntrepreneurshipExecution & ResultsTeamwork & Interpersonal influenceProblem Solving & Analytical ThinkingPlanning & Decision MakingPersonal EffectivenessStakeholder FocusNetworking