Head, Business & Product Support, Technology, Cards, Group CFS

Responsibilities:This position requires someone with a strong Business and IT Problem Investigation & Management experience who is able to manage Business & IT stakeholders (internal & external), activities, schedule and deliverables related to Cards Systems service management. These include :• Manage a portfolio of production incidents according to the Service Level Agreement s (SLAs).• Manage assigned resources as appropriate to the implementation of production incident related, BCP & Disaster Recovery Exercise activities with Business, IT, Schemes across all Cards markets• Awareness of regulatory and compliance matters• Participate in discussion with various related parties to understand the problems reported• Prepare & maintain all service related documentation such as; initiation, delivery plans & budgets.• Develop and maintain project plans and reporting documentation as necessary to ensure timelycommunication and successful delivery of assigned problems & solutions• Ensure production fixes are planned and executed in line with the SLA standards• Ensure User Testing is managed end to end and occasionally participate in testing• Work with Project Teams in ensuring that transition to Business Support Team is done accordingly.Requirement:• Bachelor’s degree• Demonstrate a strong high interpersonal skills and is able to articulate well• Strong analytical skills and business reporting writing skills• Display good planning and leadership qualities required to drive the implementation of initiatives• Possess high energy personality, able to work independently and take up responsibilities within project based work streams• Highly proficient in Microsoft Project, Excel and Power Point• Self-motivated and is a team player and able to work independently with minimal supervision• Has the Service Customer Oriented mind set to manage outages impacting the Business workingclosely with IT Stakeholders to prevent the incident from recurring