Head, Commercial Banking Business Centre

Develop, implement and manage the center sales plan to achieve the CBBC’s targetBuild up market share of commercial loans in respective regionsResponsible for deposits growthReview weekly sales targets / activities and identify the need for coaching and direction to ensure targets are metMaintain awareness of competitor activity and industry best practicesProactively monitor credit quality through early recognition of signs of deterioration and implement appropriate strategies to contain, maintain, reduce or exit relationshipDevelop and maintain a network of business contactsCross sell other Bank’s productsTrain and develop Account Relationship Managers to enhance job knowledge and thus increase portfolio of quality loansEmpowered to propose promotion and termination of staff, propose salary increment and adjustment for staff as per HR approving matrix.Ensure there is clear customer focus across the area to produce high standard of customer service in line with the quality and standards set by the BankResolve customers’ complaints and attend to requests in a timely mannerEnsure that there are no adverse reports from the audit findings of the centre.Ensure compliance to the policies and procedures set by the Bank.Ensure timely review of credits with view to continue / increase exposure