Head of Campus Facilities and Services

POSITION PURPOSEBritish University Vietnam (BUV) seeks an exceptional and visionary Head of Campus Facilities and Services to lead the strategic development and operational excellence of our campus infrastructure. Reporting directly to the Pro-Vice-Chancellor (PVC) and Chief Operating Officer (COO), this senior leadership role is pivotal in transforming BUV into a world-class, sustainable, and technology-enabled educational environment.The successful candidate will spearhead ambitious initiatives including advancing green campus leadership, fostering AI-driven innovation, managing operational excellence across 6.5 ha multiple-phase campuses, expanding catering and campus amenities, and delivering five-star facilities and services that enhance the experience of our diverse local and international student and staff community.KEY RESPONSIBILITY1. Strategic Facilities Management LeadershipLead comprehensive facilities management for operational Phase 1 and Phase 2 campuses, ensuring excellence in service delivery, maintenance standards, and operational efficiencyOversee day-to-day operations, maintenance schedules, and lifecycle management of all campus infrastructure, buildings, and systemsCollaborate with the Property Optimization (PO) team to continuously improve operational effectiveness and space utilization across both campusesSupport the COO in delivering five-star campus facilities and services management that enhances the academic mission and user experience.2. Green Campus LeadershipDrive BUV’s green campus ambition through research and implementation of sustainable technologies and environmental best practicesDrive the agenda to deploy solar energy solutions, smart proactive maintenance systems, and intelligent operation management platformsLead the certification process for EDGE (Excellence in Design for Greater Efficiencies) for Phase 3, building on Phase 1 & Phase 2 successPosition campus sustainability as a key brand differentiator and institutional priorityDevelop and execute long-term environmental strategies that balance ambition with practical implementation3. Operational Excellence and Service ManagementElevate campus facilities and services management across all dimensions: Environment, Health and Safety (EHS), facilities, property, asset management, and security managementOversee comprehensive security operations, including access control, surveillance systems, emergency response protocols, and coordination with security personnel to ensure a safe campus environmentCollaborate with the PPO (Procurement and Property Optimisation) team to implement Asset Management (AM) software for enhanced operational efficiency and data-driven decision-makingDevelop, formalize, and standardize Standard Operating Procedures (SOPs) and Policies & Procedures (P&Ps) for customer service excellenceCreate robust Business Continuity Plans (BCPs) for effective crisis management and risk mitigationEstablish performance metrics and quality assurance frameworks to ensure continuous improvement4. Transportation Services 5. Catering Services and Campus AmenitiesLead the development and management of comprehensive catering services that cater to the diverse culinary preferences of BUV’s local and international student and staff communityImplement scalable and serviceable food service options including cafeterias, food courts, coffee shops, and grab-and-go facilities that can adapt to changing campus populationsEnsure increased diversity in menu offerings, accommodating dietary requirements, cultural preferences, halal options, vegetarian/vegan choices, and allergen-conscious selectionsOversee additional campus facilities including bookstores, convenience shops, recreational spaces, study lounges, and wellness facilitiesPartner with vendors and service providers to deliver quality, affordability, and variety while maintaining high standards of hygiene and food safetyContinuously assess user satisfaction and market trends to evolve service offerings that enhance the campus lifestyle experience6. Student Accommodation ExcellencePartner with the Student Accommodation and Housing team to deliver five-star accommodation services for on-campus and offsite student housing:Maintain exemplary standards of cleanliness, safety, comfort, and maintenance across all accommodation facilitiesSupport the development and implementation of initiatives that enhance student living experiences, including cultural programs, community-building activities, and responsive support servicesCreate efficient processes that meet the diverse needs of an international student bodyMonitor accommodation satisfaction metrics and implement improvement strategies7. AI-Driven Innovation and Tech-Enabled ServicesFoster an AI-driven and innovative approach to service delivery, exploring emerging technologies that can enhance operational efficiency and user experienceChampion the development of tech-enabled spaces that integrate smart solutions where feasible and cost-effective, including IoT sensors, digital platforms, and data analyticsIdentify practical opportunities to leverage technology for service improvements, such as:Digital service request and feedback systemsData-driven decision-making for maintenance and resource allocationSmart building technologies for energy managementMobile applications for campus navigation and servicesAutomated reporting and monitoring toolsAdopt a phased, pilot-based approach to innovation, testing and validating solutions before full-scale deploymentCollaborate with IT and academic departments to explore research partnerships and innovation projectsCreate a culture of continuous improvement and technological literacy within the Campus Facilities and Services team8. Strategic Support for Institutional Growth and ExpansionProvide strategic facilities and operational support for COO-directed initiatives related to BUV’s ecosystem development and institutional expansionContribute to feasibility studies and planning for geographic expansion, including new campus locations, satellite facilities, or partnership sitesSupport the development of facilities frameworks and operational models that can be replicated and scaled across multiple locationsCollaborate on strategic projects that enhance BUV’s competitive positioning and market presence in the higher education landscapeParticipate in cross-functional working groups and strategic planning sessions as requested by the COODemonstrate agility and responsiveness to emerging institutional priorities and expansion opportunitiesKEY QUALIFICATIONS AND EXPERIENCEEssential RequirementsEducation: Bachelor’s degree in Facilities Management, Engineering, Business Administration, or related field.Experience: Minimum 10 years of progressive leadership experience in facilities management, with at least 5 years in senior management rolesSector Experience: Proven track record in higher education, hospitality, or large-scale commercial property managementGreen Building Expertise: Demonstrated experience with sustainability certifications (LEED, EDGE, BREEAM, or equivalent)Project Management: Strong background in managing complex construction projects and operational transitionsBudget Management: Experience managing significant operational budgets (multi-million dollar scale)Team Leadership: Proven ability to lead, develop, and inspire diverse, multidisciplinary teamsPreferred QualificationsProfessional certifications such as CFM (Certified Facility Manager), PMP (Project Management Professional), or equivalentExperience implementing AI/IoT solutions in facilities or operations managementKnowledge of Asset Management software systems and CMMS (Computerized Maintenance Management Systems)Familiarity with international health and safety standards (ISO 45001, ISO 14001)Experience in customer service excellence frameworks and continuous improvement methodologies (Lean, Six Sigma)Understanding of the Vietnamese regulatory environment and construction standardsMultilingual capabilities (English required; Vietnamese highly advantageous)KEY COMPENTENCIESStrategic VisionInnovation MindsetStakeholder ManagementFinancial AcumenProblem-SolvingChange LeadershipCustomer Service Excellence:Crisis ManagementBENEFITSHighly competitive salary package (plus benefits) for Vietnamese and expatriate candidates depending on qualifications/experience;13th month Tet bonus (Vietnamese candidates);Annual cost of living adjustment;Annual salary increases and bonuses based on performance;Recognition & awards programmes;20 days annual leave, plus Xmas closure, public holidays and 5 days paid sick leave;Healthcare plan (Private accident, medical, and dental insurance, including annual health checks);Education support for staff, spouse and children;Relocation allowance to cover visa/flights/initial days accommodationSupport and assistance in work permit and visa application together with relocation to and settling into living and working in Vietnam;Transportation support;Business travel insurance;Various staff events throughout the year (outings, year-end party, sports activities and other events);Onsite fitness and sports centre;Opportunity to work within a professional and multicultural environment.APPLICATIONInterested candidates should prepare an up-to-date CV and application letter indicating for which position you are applying. Please then select SUBMIT YOUR CV button on our JOBS AT BUV webpage or email to hr@buv.edu.vn. We will invite short-listed candidates for interviews. Recruitment will remain open until the position is filled.