Head Of Client Success

We’re growing fast — and we need a leader who can help our clients grow with us.PrePad is on a mission to make engineering workflows radically more efficient for completions teams. As our Head of Client Success, you’ll shape the client experience end-to-end — from onboarding to long-term partnership — ensuring every customer realizes measurable value from PrePad’s solutions.You’ll lead a small but mighty team dedicated to client outcomes, translating technical expertise into business impact. This is a hands-on leadership role for someone who thrives at the intersection of people, product, and performance.The role is based in Calgary, AB. Must have current authorization to work in Canada. PrePad does not provide relocation or visa sponsorship. Do not apply if you require sponsorship. What Success Looks Like:· Clients view PrePad as a strategic partner — not just a software provider.· Onboarding is seamless, adoption is high, and renewals are effortless.· You and your team deliver insights that drive real operational improvement.· You translate complex engineering data into clear, executive-ready stories.· Your leadership feedback directly influences product evolution and innovation.· You build trust — internally with our teams and externally with our clients.Key Responsibilities:· Lead PrePad’s Client Success function, ensuring exceptional onboarding, engagement, and retention.· Build and mentor a team of client success engineers and analysts focused on technical excellence and customer advocacy.· Partner closely with clients to understand their workflows, challenges, and success metrics — ensuring measurable ROI from PrePad.· Serve as the bridge between client needs and internal product development, driving continuous improvement.· Oversee delivery of data analysis, workflow optimization, and executive-level reporting for key accounts.· Establish scalable processes, KPIs, and best practices to elevate client success as a core differentiator.· Represent the voice of the customer in strategic discussions across leadership, product, and engineering.Must-Have Qualifications· 8+ years of experience in client success, technical account management, or engineering operations leadership.· Proven track record of building and leading client-facing teams in a fast-paced, technical environment.· Strong technical acumen — comfortable interpreting data, optimizing workflows, and guiding solution adoption.· Exceptional communication skills, with the ability to influence both executives and engineers.· Background in energy, engineering, or industrial technology strongly preferred.Bonus Points:· Experience in completions or frac engineering workflows.· Expertise with SQL, Python, or advanced data analysis tools.· MBA or equivalent leadership/business training.