Head of Commercial

Duties And ResponsibilitiesAble to negotiate difficult and complex contracts, centred on delivering a value proposition focused on quality and not on commoditisationFoster long-term, sustainable, trust-based relationships with customers, authorities, business partners, and relevant stakeholders, enhancing dnata’s presence and reputation, both locally and globallyOwner of customer Net Promotor Scores (NPS) / Customer Satisfaction (CSAT), responsible for year-on-year increase in customer satisfactionCoach, mentor, and develop the dnata Singapore Commercial team, empowering direct reports, holding them accountable, providing guidance and motivation to maximize performance, particularly in the context of the overall value propositionUphold the highest standards by ensuring policies, governance, and legal guidelines are effectively communicated and adhered to by all stakeholders, protecting our shareholder and brand valueBe a brand ambassador, representing dnata in a professional and brand-aligned manner, reflecting our values and business strategy in public speaking engagements and representational appearances.RequirementsBachelor’s degree and/or relevant professional qualification and/or equivalent experience. Relevant qualification in negotiation preferred but not mandatoryProven track record of an operational or commercial role in aviation (or equivalent/adjacent sector e.g logistics), managing a multi-customer product.Exposure to and/or understanding of IATA standard contracts, preferred but not mandatoryStrong influencing skills and a proven ability to deal at all levels within a global business, combined with a sound knowledge of effective business leadership best practice.Able to handle sensitive information with discretion and to maintain confidentiality at all timesOut-standing influencing and negotiation skills with strong analytical and problem-solving abilitiesExcellent communication, interpersonal and presentation skills