Head of Commercial Operations

Cosmetica is recognized for innovation, excellence, and commercialization with award-winning products. From concept to creation, we offer an unparalleled array of services that will inspire, create and deliver every step of the way. We value and recognize talent and want you to help us create beauty in the world! At Cosmetica Laboratories, we are committed to growing our internal employees and developing them to become the best version of themselves.Cosmetica Laboratories is a world-class innovation partner and contract manufacturer specializing in color cosmetics, skincare, and hybrid beauty products. With decades of expertise and a passion for creativity, we bring our clients’ visions to life through breakthrough formulations, cutting-edge technology, and flawless execution — all underpinned by a commitment to quality, agility, and sustainability.The Head of Commercial Operations is a strategic and operational leader responsible for driving flawless execution of new product launches from concept to commercialization. This executive will oversee cross-functional launch operations, ensuring alignment between R&I, Operations, Supply Chain, Sales, Product Development, Quality and Marketing to deliver best-in-class beauty innovations on time, on budget, and at the highest quality standards.Reporting directly to the CEO, the VP will serve as a key member of the executive team, shaping launch strategy, optimizing internal processes, and enhancing client satisfaction and speed-to-market in a fast-paced, highly collaborative environment.Key ResponsibilitiesStrategic LeadershipDevelop and lead the end-to-end Product Launch Strategy, aligning with corporate growth objectives and short- and long-term client needsServe as a strategic thought partner to the CEO and executive team, identifying opportunities to enhance launch efficiency, scalability, and profitabilityFoster a culture of accountability, innovation, and operational excellence across the Product Launch Team and cross functional departmentsOversee the full Product Launch Lifecycle ensuring disciplined project management and cross-functional coordinationEstablish and monitor KPIs related to launch readiness, timelines, cost targets, and client satisfactionIdentify and mitigate risks impacting launch delivery, proactively implementing contingency plansNew Product DevelopmentEnable Product Launch Leadership to oversee the end-to-end new product development cycle using our Stage Gate System, starting with discovery, development, testing and validation, launch, and post launch review through collaboration with external partners and internal stakeholders inclusive of Turnkey and over the counter (OTC) productsOversee the development of project scope ensuring all critical parameters are captured and aligned with the customerEnsure the cross-functional project team achieves target costs, timelines and product attributes to support project conversionDevelop project plans that cover scope, time, cost, resources, communication, acquisitions, quality, risk management, stakeholder management and integrationPrioritize and maintain up to date project timelines and project action tracker keeping the Business Development Team members and other key stakeholders informedAccountable for overall project execution, including critical decision-making as requiredProduce and maintain accurate data and records related to the projectsCross-Functional CollaborationPartner with R&D, Operations, Procurement, Quality, and Commercial teams to streamline workflows and communicationOversee the timely execution of the Brief to PO process working with R&I, Procurement, Finance, and the Technical Resource Group (TRG) to create winning formulas that can be scaled and commercializedChampion collaboration between client services and manufacturing teams to ensure alignment on innovation briefs, capacity planning, and delivery expectationsDrive visibility and transparency through structured reporting and executive-level dashboardsWork in partnership with VP of Sales to maintain the Voice of the Customer and drive flawless customer experience, identify brief opportunities and solicit feedbackContinuous ImprovementLead process optimization initiatives to reduce cycle times, improve resource utilization, and enhance overall launch performanceEvaluate and implement tools, systems, and methodologies to support scalable project management and product development efficiencyBenchmark against industry best practices to maintain Cosmetica’s position as a leader in innovation and operational agilitySkills, Experience And Education RequiredEducation: Bachelor’s degree in Business, Engineering, Operations, or related field; MBA preferredExperience: Minimum 15 years of progressive leadership experience within the cosmetics, personal care manufacturing, and/or consumer packaged goods (CPG) manufacturing industry, with a strong track record of managing complex product launchesDeep understanding of product development, manufacturing processes, and supply chain dynamics in a fast-paced environmentProven success in leading cross-functional teams and driving organizational transformationAbility to drive and manage client and stakeholder expectations Proven ability to lead and motivate teams, and passionate about developing talentProficient with Stage Gate System Project Management Professional (PMP)Strong analytical, problem-solving, and decision-making skills with a data-driven mindsetExceptional communication, collaboration, and stakeholder management capabilitiesDemonstrated ability to thrive in a high-growth, innovation-driven organizationCosmetica Laboratories Inc. is an equal opportunity employer and committed to creating and sustaining an inclusive environment in which all individuals are treated with dignity, respect and one which reflects the diversity of the community in which we operate. Accommodations are available for applicants and employees with disabilities throughout the recruitment process. If you require accommodations for interviews or other meetings, please advise when submitting your application.