Head of Commercial Operations

Company DescriptionPuul is a leading commuter carpooling platform based in Monterrey, Mexico, dedicated to providing cost-effective, safe, and sustainable transportation solutions. Its user-friendly mobile app connects drivers and passengers with shared routes, reducing travel costs for passengers while helping drivers earn extra income. The platform emphasizes user safety with features like profile verification, ratings, and selective matching. By fostering responsible urban mobility, Puul helps reduce traffic congestion, lower carbon emissions, and support efficient commuting for enterprises, schools, and communities in Nuevo León.Role DescriptionThis is a full-time, on-site role based in Monterrey, NLE, for the Head of Commercial Operations. The candidate will oversee daily operations, manage teams, and ensure the smooth execution of commercial strategies aligned with company goals. Key responsibilities include analyzing business performance, optimizing processes, budget oversight, and collaborating across departments to enhance operational efficiency. This person is responsible for all comercial ops deliverables and client satisfaction. The role also involves developing strategic plans to drive growth and successfully lead the execution of initiatives.QualificationsCandidates meet at least some of the following:Experience in Operations Management and the ability to oversee end-to-end commercial processesStrong Analytical Skills and a proven ability to interpret data for decision-makingProficiency in Team Management, including leading, mentoring, and developing high-performing teamsExcellent Communication skills to facilitate collaboration and interact with cross-functional teamsDemonstrated expertise in Budgeting and managing financial resources effectivelyStrategic thinking, leadership acumen, and the ability to drive organizational growthRelevant experience in the technology or transportation sectors is a plus