Head of Container Division

Purpose of the PositionTo manage all container transportation operations of the company, increase the efficiency of processes, and ensure customer satisfaction. To enable the container division to achieve strategic goals by ensuring smooth and timely service within the logistics chain.Roles and ResponsibilitiesPlan, coordinate, and manage import, export, and transit container transportation operations.Develop and implement suitable transportation solutions based on customer needs.Manage effective use of containers within forwarder processes, including loading, unloading, and storage operations.Coordinate with suppliers, carriers, customs brokers, and port authorities.Manage and develop the team; conduct personnel planning and performance tracking.Support the digitalization of operations through the use of systems and technology.Develop and implement strategies to increase customer satisfaction.Prepare performance reports related to the department and present them to senior management.Monitor departmental KPIs and take corrective actions when necessary to achieve targets.Work closely with sales and customer representatives to develop strategies that enhance customer satisfaction, loyalty, and business growth.Identify and implement new business opportunities, transportation schemes, and additional services.Monitor processes related to the container department and ensure necessary coordination.Collaborate closely with sales, road transport, air transport, and business development departments.Develop and implement new transportation schemes that improve operational efficiency and reduce costs.Required QualificationsMinimum 5 years of experience in container transportation and operations management within the forwarding sector.Leadership skills and experience in team management.Good command of English.Customer-oriented working approach.Strong communication, organization, and problem-solving skills.