Head of Customer Operations

Eton Bridge Partners has been retained by our client who is an award-winning regulated business that has helped over 2 million customers a year manage their credit commitments. Values are at the heart of everything they do and are key drivers of their commercial success.They are looking for a Head of Operations to lead their 200 people multi-channel customer contact operation. With higher-than-average colleague engagement scores, the culture is inclusive, supportive, and energetic.This is an opportunity for a leader who thrives in a demanding, fast paced environment and who knows how to turn insight into impact. You will build on the benefits of an 18- month transformation journey to now deliver a step change in commercial performance, through improved efficiency, cost control and customer outcomes.You’ll already be leading a similar size team in a high performing and well-respected contact centre environment. With a strong grasp of the systems and technologies that enable and support a progressive operation, you will be able to demonstrate success in raising service standards through best practice process and inspirational leadership in a regulated environment.To be considered for the role you need to fully meet the above criteria and be able to be in the Kent operation for at least 2-3 days a week. Disclaimer: Eton Bridge Partners receives extensive applications to advertised opportunities. As much as we endeavour to respond to each application, we would advise if you have not received communication within 10 working days that your application has been unsuccessful at this time. We are dedicated to ensuring compliance with Data Protection Laws. For detailed information on how we collect, protect, and use your personal data, please refer to our Privacy Policy on the Eton Bridge Partners website. If at any point you no longer want us to hold your data, please inform us accordingly.