Head of Customer Success

About Our ClientJoin a growing team and help the company transform how veterinarians buy the supplies they need. The company's eCommerce and mobile platforms enable veterinary practices to compare and buy from all of their vendors in one place. This community of veterinary hospitals employs tens of thousands of veterinarians, and delivers care to many millions of animals every year across all 50 states. The team is on a mission to modernize the $50B+ animal health industry.

Simply put, the company helps veterinary organizations spend more time giving care, and less time shopping and comparing across vendors to supply their practices. The company is venture-backed with notable investors. They are looking for exceptionally talented and passionate people to join the growing team. About The RoleThe Head of Customer Success is responsible for managing some of the company’s most important commercial relationships. You will manage a high-performing team that supports the hiring company's largest animal health pharmaceutical manufacturer partners (e. g. Zoetis, Boehringer Ingelheim) with critical sales and marketing functions.

You will frequently be presenting to and interacting with decision-makers across the largest partners, so you should be confident and comfortable performing in high-stakes environments. The ideal candidate is a highly personable, detail-oriented person who thrives in a fast-paced, ever-changing environment. A strong team has been built around this function, and you’ll be responsible for fostering the potential of and supporting the professional development of that team. Together, you all will be responsible for driving value to these critical relationships to maintain and grow them.

What you'll doManage a team of 8-10 people focused on supporting the company's largest manufacturer partnersAssist in developing strategies for, implementing, and proving the effectiveness of different initiatives, alongside the team and partnersTravel (up to 25%) to clients for in-person business reviews and strategy sessions, building strong trustGather feedback to inform the company's commercial strategy and development prioritiesAssist in outlining and reviewing team-created materials that will be sent to clients (proposals, results decks, QBRs, etc.

)Continually iterate on team process to optimize performanceConduct regular account reviews to set achievable goals and asses performance across accountsYou should have10+ years of account management, relationship-based sales, or similar experiencePrevious people management responsibilities for a team of 3+Proven experience managing complex enterprise relationshipsAn eagerness to be involved in the details of ongoing projects, despite a high-level role & titleStrong attention to detail and project management skillsInterest in data and more quantitative problem solvingAbility to adapt quickly and manage many concurrent responsibilitiesExpertise in Excel, PowerPoint, and WordA positive attitude and team-based mentality; excellent collaboration skillsComfortability in a fast-paced environmentBenefits (Full Time Roles)100% remote within the USAMedical, Dental, and Vision InsuranceAutomatic 401k contributionEmployee referral programAt home office set upBi-annual company retreatsOpen vacation policyEquityMonthly team eventsSalary RangeThe typical base pay range for this role across the U.

S. is: $160,000/year - $280,000/year + bonus + equity + benefits. For Colorado, the salary range is: $180,000 - $230,000 + bonus + equity + benefits. This salary range is a good-faith estimate of what the hiring company may pay for this position at the time of posting. Note: “We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer. Swooped helps candidates around the world to discover and stay focused on the jobs they want until they can complete a full application in the hiring company career page/ATS. ”