Head of Digital & CRM

Company DescriptionEgis is a leading global architectural, consulting, construction engineering, operations and mobility services firm. We create and operate intelligent infrastructure and buildings that both respond to the climate emergency and contribute to balanced, sustainable and resilient development. Our 20,500 employees operate across over 100 countries, deploying their expertise to develop and deliver cutting-edge innovations and solutions for clients. Through the wide range of our activities, we are central to the collective organisation of society and the living environment of citizens all over the world.In the UK, we're proud to be delivering some of the most iconic projects which help connect people, protect our environment, and meet emission reduction targets. From motorways to tramways, and nuclear power plants to smart cities, clients choose us to help them solve their most complex challenges - delivering climate-responsible growth that meets the needs of communities, industry and the planetWe are creating a new Head of Digital & CRM role at the heart of Egis’ global marketing transformation. This is a rare opportunity to shape how a world-class engineering consultancy connects with its clients in a digital-first world.Job DescriptionReporting directly to the Chief Marketing Officer, the Head of Digital & CRM will define and deliver Egis’ global digital marketing and client engagement strategy - building the platforms, data insights and experiences that bring our brand to life and demonstrate our impact on the pipeline.You will lead the evolution of Egis’ digital ecosystem - from website and social media to marketing automation, analytics and CRM - ensuring a seamless and measurable client journey. Working closely with Business Development, IT and regional marketing teams, you’ll embed a culture of digital excellence and data-driven decision making across the organisation.This is a strategic and hands-on leadership role for someone who wants to build, not just run, a best-in-class digital function, creating the infrastructure, tools and insights that will power Egis’ next chapter of growth.Key ResponsibilitiesLead the strategic evolution of Egis’ digital client experience, ensuring our digital presence reflects the innovation and sustainability values at the heart of our brandDefine and deliver Egis’ global digital marketing strategy, ensuring alignment with brand, business and campaign prioritiesLead the ongoing development, performance and optimisation of Egis’ digital platforms, including website, social media, SEO/SEM and marketing automation toolsDrive the global rollout and adoption of CRM as a marketing and client engagement platform, in partnership with Commercial and Business Development teamsEstablish clear KPIs, dashboards and analytics frameworks to measure marketing effectiveness and contribution to the pipelineChampion an insight-led, digital-first approach to campaign delivery and client engagement, working closely with the Head of Thought Leadership & CampaignsPartner with IT and regional marketing teams to ensure technology integration, governance, GDPR compliance and data quality across platformsManage external agencies, martech vendors and internal digital resources to deliver high-quality, innovative digital experiencesBuild internal capability and promote best practice in digital marketing and CRM enablement across global and regional teamsQualifications8+ years’ experience in senior digital marketing roles, ideally within engineering, infrastructure, professional services or other complex B2B environmentsProven success driving digital transformation, brand growth and measurable commercial results within complex, multi-market organisationsTrack record of leading CRM enablement and martech adoption at scaleStrong understanding of digital channels, automation, analytics, SEO/SEM and data-driven marketingCommercially focused, with the ability to connect digital activity to business development, client engagement and revenue outcomesExperienced in matrixed, global organisations, comfortable influencing senior stakeholder Innovative, collaborative and results-oriented, with strong leadership, coaching and communication skillsAdditional InformationWe are committed to our planetIn each project we design, engineer and operate we care deeply about the legacy we’re leaving behind. As part of our team, you’ll have a unique opportunity to use your skills and expertise to shape a better future for our communities in the UK, and all around the globe.Our commitment is translated in the work carried out by our Egis Foundation, which funds concrete actions to address the climate crisis and is focused on educational and social initiatives that will help in the responsible and sustainable shift towards a sustainable world.We are an Equal Opportunities employer and we strive to build a workforce that truly reflects the communities we represent. We welcome candidates from all backgrounds, regardless of age, disability, gender, gender identity, gender expression, race, religion or belief, sexual orientation, socioeconomic background, and any other protected characteristic. If you decide to apply for an opportunity with us, your application will be assessed based purely on your experience, the essential and desirable criteria, and your suitability for the role. We value each and every one’s contribution as this builds our culture and means that if you work with us, you will be included, listened to, and respected.