Head of Operations

Job SummaryWe are seeking a strategic and results-oriented Senior Operations Manager to oversee and optimize our daily operations, enhance workflows, and manage cross-functional teams. The ideal candidate will support business growth through operational excellence, leadership, and data-driven decision-making.Key ResponsibilitiesLead and coordinate daily operations across business units (e.g. logistics, customer service, finance).Identify and implement process improvements to enhance efficiency and reduce costs.Analyze key performance indicators (KPIs) and operational metrics to monitor performance.Collaborate with department heads to ensure seamless integration across functions.Oversee budgeting, financial planning, and cost management.Develop and maintain Standard Operating Procedures (SOPs) and policies.Ensure operational compliance with internal standards and external regulations.Manage vendor and supplier relationships.Recruit, mentor, and develop operations team members.Drive operational strategy to support company objectives.RequirementsBachelor’s degree in Business Administration, Operations Management, or related field (MBA preferred).At least 7 years of progressive experience in operations management or equivalent leadership role.Proven experience leading teams and managing complex operations.Proficiency with ERP systems and project management tools (e.g., NetSuite, SAP, Asana).Strong analytical, organizational, and communication skills.Ability to work in a fast-paced environment and adapt to changing priorities.Must be able to commute to Düsseldorf (Germany) — Monday through Friday.