Head of People Operations

The customer platform built to acquire, service and grow lifelong customers.MissionAs Planhat scales, our people infrastructure needs an owner who can turn operational excellence into a competitive advantage. This role ensures processes run smoothly, systems stay optimized, and teams get the support they need so they can focus on what they do best.The ChallengeYou'll own the full spectrum of people operations across the Planhat group. This means making sure people operations run like clockwork, keeping our HRIS and systems optimized, and being the go-to person when hiring managers need support e.g. related to new hires, transfers, promotions, terminations or other people related matters.Nothing is purely transactional here, you'll continuously improve processes, reporting, and systems to scale with us. You will collaborate closely with other departments in making sure that what and how we do things aligns with our overall ambitions, operations and compliance needs.Key responsibilities:Core OperationsOwn end-to-end employee lifecycle administration across three entities (Sweden, UK, US)Manage onboarding, transfers, promotions, terminations, and all related documentationMaintain HRIS and people systems; ensure data accuracy and reporting capabilitiesOversee EOR relationships (Deel) and consultant arrangementsBe the go-to resource for hiring managers navigating people-related questionsStrategic & Cross-functionalContinuously improve processes, systems, and workflows to scale with growthPartner with Finance on payroll, compensation administration, and benefitsCollaborate with Legal on contracts, compliance, and entity-specific requirementsWork with Security on access management and offboarding protocolsIdentify gaps, build solutions, and ensure follow-throughWhat We're Looking ForProcess-driven executor: You see gaps, fix them, and build systems that lastCross-functional collaborator: You work seamlessly with hiring managers and other departments such as finance, legal and security.Practical and tech-savvy: You understand HR implications and aren't afraid to roll up your sleeves with tools and systemsMulti-entity experience: Comfortable navigating different jurisdictions (ideally Sweden, UK, US) and EOR setups. You understand local nuances and adapt our processes to fit internal and external requirements, and know when to bring in expertise.Sound judgement: You understand HR and legal implications well enough to make good calls, prioritize effectively, and know when to involve specialistsCultural alignment: You thrive in a fast-paced, pragmatic environment where change is the only constant.Curiosity and business mindset: How things always have been done is not a north star for success. You challenge, iterate and find new ways with the objective to make Planhat betterLocationThis is an office first role, based in Stockholm with occasional travel to the UK and potentially the US. The majority of our team works from the office 4-5 days a week, and we are strong believers in in-person collaboration.