Head of Retail Operations

Location: Vancouver, BC (limited, infrequent travel within Canada required)Job Type: Full-Time, PermanentSalary: $100,000 to $120,000 per yearTHE TEAMJD Sports is a sports-fashion retail company with the incentive to inspire the emerging generation of globally minded consumers through a connection to the universal culture of sport, music and fashion. Established in 1981, the JD Group is a leading global omnichannel retailer of Sports, Fashion, and Outdoor brands. With our retail stores expanding and evolving all throughout Canada, The Group is continuously finding and developing talent that adds to the inclusive and diverse work culture. JD continuously and successfully sets the global standard for retail experience best through the unique delivery of the world’s most authentic brands to the market. Our commitment to showcasing brands in a premium environment and stores remain a key part of the JD strategy.THE ROLEOur Retail team is looking for a Head of Retail Operations to join our team at Vancouver HQ! The Head of Retail Operations will contribute to the growth, best practices, customer service, and inventory management of our retail operations. This is an exciting time as JD Sports continues to grow every year and expand in the Canadian retail market, so if this is the role for you, come join our team!Duties/Responsibilities:Collaborate with senior management to develop and implement comprehensive operational strategies aligned with the company’s goals and objectives; identifying market trends, assessing competitive landscapes, and leveraging insights to drive strategic decision-making.Utilize advanced analytics tools and methodologies to monitor key performance indicators (KPIs) such as sales metrics, foot traffic patterns, and customer demographics.Translate data insights into actionable strategies to optimize store performance and drive revenue growth.Lead initiatives to continuously evaluate and optimize operational processes across all aspects of retail operations (inventory management, supply chain logistics, and customer service delivery).Implement best practices and innovative solutions to enhance efficiency, reduce costs, and improve overall operational effectiveness.Oversee inventory management processes to ensure optimal stock levels while minimizing carrying costs and inventory shrinkage.Establish inventory control measures to optimize inventory turnover and maximize profitability.Collaborate with cross-functional teams to develop and implement initiatives aimed at enhancing the overall customer experience.Implement customer feedback mechanisms and utilize insights to continuously improve service delivery and exceed customer expectations.Ensure compliance with all regulatory requirements, industry standards, and company policies related to retail operations.Proactively identify and mitigate operational risks, including issues related to safety, security, and regulatory compliance, to safeguard the interests of the company and its stakeholders.Evaluate emerging retail technologies and digital solutions to enhance operational efficiency, streamline processes, and improve the overall customer experience.Lead the implementation of retail technology solutions, ensuring seamless integration with existing systems and infrastructure while driving innovation and staying ahead of industry trends.Skills/Experience/Knowledge needed:Leadership: Ability to lead and inspire a diverse team of retail managers and staff.Strategic Planning: Capability to develop and execute strategic plans to achieve business objectives.Retail Management: Strong understanding of retail operations, including sales, inventory management, merchandising, and customer service.Financial Management: Proficiency in financial analysis, budgeting, and forecasting to ensure profitability and cost control.Problem-Solving: Aptitude for identifying issues within the retail operation and developing effective solutions.Data Analysis: Skill in analyzing retail data to identify trends, forecast sales, and make data-driven decisions.Customer Experience: Dedication to providing exceptional customer service and enhancing the overall shopping experience.Communication: Strong verbal and written communication skills to effectively convey ideas, policies, and strategies to various stakeholders.Change Management: Ability to adapt to changes in the retail landscape and lead teams through periods of transition.Technology Proficiency: Familiarity with retail management software, point-of-sale systems, and other relevant technologies to streamline operations and improve efficiency.Regulatory Compliance: Knowledge of relevant laws and regulations governing retail operations, such as labor laws, safety standards, and consumer protection laws.Inventory Control: Skill in managing inventory levels, reducing shrinkage, and optimizing stock turnover.Analytical Thinking: Capacity to analyze complex situations and make strategic decisions that drive business growth.Networking: Ability to build and maintain relationships with key stakeholders, industry peers, and partners.THE PERKSBenefits – Includes medical, optical, and dentalPaid time off – Includes vacation, sick days, and holidaysStore discount – Includes staff discount, family & friends discountKitchen/ lunchroom area – Our in-house kitchen area includes communal snacks, hot stove, dishwasher, microwave, fridge, and coffee machineTravel perks – Includes exclusive hotel deals in major cities (Vancouver, Toronto, NYC, Los Angeles)