Healthcare Collections Specialist

Mission Healthcare, located in seven states, is the largest home health and hospice company in the western United States. We have a critical mission—to take care of our people. We provide a comprehensive array of services that meet the needs of patients and families across the healthcare continuum. We believe our people, partners, patients and their families deserve care delivered with Compassion, Accountability, Respect, Excellence and Service (CARES), Mission Healthcare’s core values. By joining our team, you will have the opportunity to impact patient’s lives daily and grow your career in a culture of collaboration, compassion, and commitment. We are excited to continue to grow our mission family!Benefits offered: Medical, Dental & VisionVacation, Sick & Holiday Paid Time OffMileage ReimbursementEmployee Assistance ProgramFlexible Spending & Health Savings AccountsDisability, Life and AD&D Insurance401(K)Pay range (depending on experience): $22.00 to $28.00/hourSchedule/Shift: Full-Time, Monday-FridayTerritory/Location: San Diego, CAKey Responsibilities:Oversee all collections activities for assigned payors, ensuring timely and accurate reimbursementCollaborate cross-functionally with Mission Healthcare departments to identify and resolve issues impacting billing and collections performanceStay current with industry regulations, payer guidelines, and reimbursement trends relevant to assigned payor mixMaintain proactive and consistent communication with the Reimbursement Manager to align on priorities and escalate concernsRespond to patient inquiries with professionalism and empathy, resolving billing-related questions and concerns effectivelyDeliver courteous and solution-oriented customer service to both internal teams and external stakeholdersAchieve departmental performance targets, including productivity metrics and quality standardsQualifications:One to three years' experience in Healthcare BillingIndustry standard knowledge of private insurance reimbursement standards in the Healthcare sector is necessary. Experience collecting for Home Health agenciesExperience using EMR/EHR and practice management software. Understanding Explanation of Benefits (EOBs)Strong verbal and written communication skills are a must. Demonstrated ability to work effectively in a team. See what Mission has to offer! Click Here!At Mission Healthcare, we believe in fostering an inclusive workplace where diversity is valued and every employee feels respected, accepted, and empowered. We are committed to building a diverse team and creating an environment that promotes equity and belonging.Equal Opportunity:We are proud to be an equal-opportunity employer. We do not discriminate based on race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or any other legally protected characteristics. All employment decisions are based on qualifications, merit, and business need.Accessibility Commitment:We strive to make our hiring process accessible to all. If you require accommodations at any stage of the employment process due to a disability, please do not hesitate to let us know how we can best meet your needs.Inclusion Efforts:We continually work to enhance our practices by actively combating discrimination and advancing fairness and inclusivity. We encourage applicants from historically underrepresented groups to apply and join us in our mission to diversify our team and foster an environment where diverse perspectives are embraced, and every employee is given the opportunity to thrive.Your Voice Matters:Mission Healthcare values your voice. We believe in maintaining a dialogue about diversity and inclusion within our teams and welcome your perspectives and innovative ideas. Together, we aim to build a workplace that reflects the communities we serve and a culture where everyone belongs.We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.