Healthcare Customer Care Executive

Company DescriptionStemz Healthcare, established in 2015, is a global pioneer in healthcare services, leveraging advanced technologies like Machine Learning (ML) and Artificial Intelligence (AI) to redefine industry standards. With a strong focus on patient care, efficiency, and innovation, Stemz Healthcare consistently delivers superior services to meet travel and general healthcare needs. Our commitment to excellence is reflected in prestigious recognitions such as CAP accreditation for Laboratory Services in India, Nepal, and the Philippines. Built on the principles of honesty and trust, Stemz thrives on collaboration and positive relationships with employees, partners, and customers, aiming to be a leading integrated global healthcare provider. For more insights about us, visit www.stemzhealthcare.com.Role DescriptionThis is a full-time on-site role based in Quezon City for a Healthcare Customer Care Executive. The role involves providing exceptional customer support by addressing inquiries, resolving complaints, and ensuring customer satisfaction through professional service delivery. Daily responsibilities include maintaining strong communication with clients, assisting with healthcare-related concerns, and promoting relevant services to enhance customer experiences.QualificationsProficiency in Customer Support, Customer Satisfaction, and Customer ServiceStrong Communication skills, both verbal and writtenFamiliarity with Sales techniques and strategiesAbility to manage time efficiently, multitask, and handle inquiries effectivelyExperience in the healthcare or service industry is MustA bachelor’s degree or equivalent experience in a relevant field is preferred