Healthcare Customer Service Representative - Remote

About the Opportunity:This organization is a global, digital business services company. The team delivers the most advanced, digitally powered business services to help the world’s best brands streamline their business in meaningful and sustainable ways.With more than 500,000 inspired and passionate people speaking more than 300 languages, this global scale and local presence allow the organization to be a force of good in supporting communities, clients, and the environment.Benefits of working with this team include:• Paid Training• Competitive Wages• Full Benefits (Medical, Dental, Vision, 401k and more)• Paid Time Off• Employee wellness and engagement programsThe Organization and YouThrough a balanced high-tech and high-touch approach blended with deep industry and geographic expertise, the organization makes people's lives simpler, faster, and safer. This team helps companies adapt quickly to changing needs, and is inspired to deliver only the best in all that is done. You will become a key contributor in making that happen.As the eyes and ears for this team fielding customer inquiries and finding innovative ways to respond, you will work in a collaborative and engaging environment. You will have the chance to interact with people from all walks of life, and no two days will be the same. As you continue to grow and challenge yourself, you will discover your potential can take you anywhere you want to go.Did you know that the current Chief Client Officer started her career at this organization as an agent and advanced to the pinnacle of the company? Here, the sky is the limit!This position will be based in the state of Hawaii. Hires must reside within the state of Hawaii.Responsibilities:Your ResponsibilitiesHealthcare Customer Service Representatives field customer inquiries by finding innovative ways to respond to varying questions, issues, and concerns.• Connect with customers via phone/email/chat/and or social media to resolve their questions or concerns• Calmly attempt to resolve and de-escalate any issues• Escalate interactions when necessary and appropriate• Respond to requests for assistance and/or possible processing payments• Track all call related information for auditing and reporting purposes• Provide feedback on call issues• Upsell if requiredQualifications:• High School Diploma or equivalent.• Minimum of 6 months of customer service experience.• Must be 18 years of age or older.• Ability to type at least 25 words per minute.• Comfortable with desktop computer systems and have general knowledge of Windows-based systems.• Customer service and/or sales experience preferred.• College degree preferred but not required.Key Competencies:• Process Excellence: Demonstrate commitment to following established procedures and be customer service driven.• Collaboration: Proven ability to collaborate effectively with team members, supervisors, and support departments to resolve customer issues and achieve performance goals.• Communication: Outstanding communication, listening, and analytical skills.• Organizational Skills: Strong organizational and problem-solving skills.• Emotional Intelligence: Ability to prioritize tasks and work well under pressure while remaining focused.• Open-Mindedness: Open-minded approach to feedback, evolving policies, and working within a structured schedule that includes a variety of shifts.• Critical Thinking: Sharp critical thinking skills, enabling quick analysis of customer issues and thoughtful, informed decision-making.• Solution-Oriented: Proactive approach to problem-solving with a focus on creating a positive customer experience.Work from Home Requirements:• Internet Requirements:• Minimum subscribed download rate equal or exceeds 15.0 Mbps• Minimum subscribed upload rate equal or exceeds 5.0 Mbps• ISP must have no packet loss and ping under 50ms• Internet connections cannot be Satellite, Mobile Data (5G, 4G, 3G hotspots), P2P or VPN• Proof of internet speed required• Clean and quiet workspace