Healthcare Operations Lead (Billing & Systems) | Contract

We are seeking an experienced Service Management Operations Lead to oversee the day-to-day operations, performance, and continuous improvement of enterprise-wide healthcare billing processes. This role ensures billing accuracy, compliance, and efficiency across all healthcare settings - including acute inpatient, outpatient, polyclinic, day surgery, and emergency departments. ResponsibilitiesLead the daily operations of enterprise billing and financial processes across multiple healthcare settings.Manage and mentor a team of professionals, fostering collaboration, accountability, and high performance.Engage with stakeholders including healthcare institutions, governing bodies, and technology partners to ensure seamless integration and alignment of billing processes.Identify and drive process improvements to enhance accuracy, efficiency, and operational excellence using data-driven methods.Proactively identify and mitigate risks, ensuring compliance with relevant policies and regulatory requirements.Oversee projects and system enhancements, ensuring initiatives are delivered on time, within scope, and within budget.Develop and maintain reporting and analytics frameworks to monitor performance and provide insights to management and key stakeholders.QualificationsBachelor's degree in Information Technology, Healthcare Administration, Business Management, or a related field.Minimum 10-15 years of experience in operations, with a focus on billing systems, financial management, or service delivery.Demonstrated success in leading large-scale programs and managing cross-functional teams.Excellent leadership, stakeholder management, and communication skills.Proficiency in project management and process improvement methodologies.Ability to complex data and make informed, strategic decisions.In-depth understanding of healthcare billing processes, regulatory requirements, and financial systems.Familiarity with SAP BRIM (Hybris) and SAP S/4HANA.Proven experience managing and closing high volumes of tickets using tools such as JIRA, ServiceNow, or SCCD.Excellent verbal and written communication skills.Ability to work independently and drive accountability across teams to resolve incidents effectively.Familiarity with service management frameworks (e.g., ITIL) is good to have.Jireli Gem Mejia Cabria EA License No.: 02C3423 Personnel Registration No.: R1434374Please note that your response to this advertisement and communications with us pursuant to this advertisement will constitute informed consent to the collection, use and/or disclosure of personal data by ManpowerGroup Singapore for the purpose of carrying out its business, in compliance with the relevant provisions of the Personal Data Protection Act 2012. To learn more about ManpowerGroup's Global Privacy Policy, please visit https://www.manpower.com.sg/privacy-policy