Help Desk Analyst

We are seeking a skilled and customer-focused IT Support Specialist to join our team. The ideal candidate will provide exceptional technical support to end-users, ensuring timely and effective resolution of issues while contributing to the organization’s IT operations.ResponsibilitiesAct as the first point of contact for technical support requests received via phone, ITSM platform, or in person, delivering courteous and efficient service.Troubleshoot and resolve hardware, software, and network issues, escalating when necessary to ensure minimal downtime.Perform hands-on support at workstations, including hardware repairs, peripheral installations, and other on-site fixes.Provide end-user training and guidance on company systems and applications.Maintain and update internal and external knowledge bases with relevant documentationRequired Skills:3+ years in a level 1/level 2 support roleHands-on experience in Microsoft enterprise environmentsHands-on experience with Active Directory, ServiceNow or similarStrong knowledge of desktop hardware, operating systems, and common business applicationsFamiliarity with the use and troubleshooting of Microsoft Office 365*Blue Chip Talent will not be sponsoring visas or accepting C2C for this position at this time.Blue Chip Talent is an Equal Opportunity Employer (EOE) that values merit-based recruitment centered around technical ability, skillset, and personality/cultural fit with our employing partners.*Include at least 3 screening questions that LinkedIn provides: Skill Experience, Location, Visa Status, Work Authorization, etc