Help Desk Analyst

Company and Role:Dedicated Tech Services, Inc. (DTS) is an award-winning IT consulting firm based in Columbus, OH. We now have an opening for a Help Desk Analyst to join our team, working onsite in either Franklin or Madison County. This position will be responsible for providing advanced technical support across multiple platforms, ensuring the smooth operation of hardware and software systems, and supporting users across a broad technological landscape.The ideal candidate will be a self-starter capable of working independently while also collaborating with peers and mentoring junior staff. This role requires hands-on experience with Windows 11, Active Directory, file server management, and GPO settings, as well as strong diagnostic and problem-solving skills.Highlights and Benefits:Onsite Government EnvironmentDirect W2 hourly or salaried applicants only (no corp-to-corp subcontractors, third parties, or agencies)Paid time off and holidays for salaried employees401K, billable bonus, and health, life, vision, dental and short-term disability insurance options for allDTS is a proud Women Business Enterprise (WBE) and Woman Owned Small Business (WOSB)!Check out our benefits and company information at www.dtsdelivers.com!Job Description:We are hiring an experienced Help Desk Analyst to work for us as our direct, W2 salaried or hourly employee to join our team. You will:Independently install, configure, maintain, upgrade, and administer hardware and/or software in areas including:Workstation support Network and server administrationBusiness continuityInformation securityTelecommunications and network connectivitySAN administrationEvaluate and adapt standard procedures to develop innovative solutions to technical challenges.Diagnose, analyze, and resolve issues across multiple technological domains.Interface with both hardware and software platforms, ensuring compatibility and functionality.Provide informal mentorship and guidance to peers or junior staff through collaboration and documentation.Respond to user inquiries and concerns both verbally and in writing.Perform other IT support duties as assigned.Required Skills and Experience:This role requires onsite presence in either Franklin or Madison County. (Travel is required between locations as needed.)Minimum 3 years of experience diagnosing and resolving technical issues across multiple technology domainsStrong hands-on experience with Windows 11 support and troubleshootingProficient in file server management, Active Directory, and Group Policy (GPO) configurationIn-depth knowledge of Windows 11, Active Directory, and GPO settingsSolid understanding and technical proficiency with Windows and macOS operating systemsExperience working with the ServiceNow IT Service Management (ITSM) platformUS Citizens and those authorized to work in the US are encouraged to apply. We are unable to sponsor at this time.Dedicated Tech Services, Inc. is an Equal Opportunity Employer