Help Desk Analyst

This position is within the BlewComm Inc team, a company provides innovative, mission-critical solutions that ensure greater availability, improve efficiency, and deliver flexible, scalable systems.Opportunity summary by Joinrs AI: BlewComm, Inc is a dynamic IT support company. We seek a full-time or part-time Remote Help Desk Analyst with a degree or experience in IT and strong troubleshooting skills. You will provide technical support, resolve issues, and guide users. Benefits include remote work, paid training, flexible scheduling, medical, dental, vision, 401K, and growth opportunities.The selection process will be entirely managed by BlewComm Inc.--BlewComm, Inc is seeking a dedicated and detail-oriented Remote Help Desk Analyst to join our dynamic IT support team.The ideal candidate will be responsible for providing exceptional technical support to our users, ensuring that all inquiries and issues are resolved efficiently and effectively.This is an excellent opportunity for someone who is passionate about technology and customer service.Key Responsibilities:Respond to and resolve technical support requests via email, chat, and phone in a timely manner.Diagnose and troubleshoot hardware and software issues, including operating systems, applications, and network connectivity.Provide guidance and training to users on software applications and IT systems.Document all interactions and solutions in the help desk ticketing system to maintain accurate records and support knowledge sharing.Escalate complex issues to senior support staff or relevant departments as necessary.Collaborate with team members to identify and implement improvements to support processes.Stay current with product updates, system changes, and emerging technologies to enhance support capabilities.Participate in team meetings and contribute to the development of support strategies and best practices.Qualifications:Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent experience).Proven experience in a help desk or technical support role.Strong understanding of computer systems, mobile devices, and other technology.Proficient in troubleshooting and resolving technical issues.Excellent communication skills, both verbal and written, with the ability to convey technical information to non-technical users.Strong customer service orientation and problem-solving skills.Familiarity with ticketing systems and remote support tools.Ability to work independently and manage time effectively in a remote environment.Relevant certifications (e.g., CompTIA A+, ITIL) are a plus.We've Got The Perks:Work from HomePaid TrainingIncentives for Bilingual Spanish SpeakersFull-time and Part-time options are availableNew 32-hour Full-time work week available (benefit eligible)Full-time employees are eligible for Medical, Dental, Vision, Life Insurance, Supplemental Benefits, and 401KFlexible schedulingGrowth opportunities