Help Desk/Contracts Administrator

Green by Nature is a leading greenspace and full facilities maintenance company and is committed to delivering solutions and excellent service to our clients across Auckland and further afield. We currently have an opening, to join our Help Desk team on a 12 month fixed term basis to cover maternity leave! Ideally, this role will start in mid-January 2026 so if you're looking for a new role for the year, this is for you!About The RoleWe are looking for an enthusiastic Help Desk/Contracts Administrator who thrives in a busy and collaborative environment and is focused on delivering exceptional business support. Based from our depot in Henderson, this is a key role within our team and carries a significant amount of responsibility and we seek interest from highly motivated individuals who enjoy a challenge and take pride in delivering a high standard of customer service.Your Responsibilities Will IncludeCustomer Service: Providing top-notch customer service both internally and externally, building and maintaining strong relationshipsData Entry: Accurately recording project and job-related information in multiple databases and ensuring tasks are managed to completionAsset Management: Overseeing and updating the asset management systemSubcontractors: Maintaining subcontractor databases, prioritising and allocating workloadsMonthly Reports: Analysing data and preparing monthly reports for management and customersAccounts: Meeting financial reporting deadlines, completing monthly invoicing processes, raising purchase orders, invoices, and work ordersManagement Support: Providing high-level support to the Operations Manager, Team Leaders, and their teamsWhat We're Looking ForOur ideal candidate will have experience working in a similar industry. Other attributes include:The ability to develop and maintain relationships with internal stakeholders, clients, and subcontractorsExcellent verbal and written communication as well as excellent report writing skillsExperience in financial management and proficient in tasks such as raising purchase orders, invoicing, and handling monthly billing proceduresProficiency in the Microsoft suite of programs, Excel, Word, Outlook and demonstrated expertise in data entryMost importantly, we're looking for a self-motivated team player who takes initiative, effectively manages their time across tasks, and consistently meets deadlines with minimal supervision. A strong commitment to going above and beyond is essential!Why Join Us?Be part of a business that has been an industry leader for over 30 yearsContribute to a rewarding role, helping upkeep the communityAnnual wellness benefit (after qualifying period) and annual salary reviewInternal and external opportunities for learning and developmentAbout UsSince 1992, Green by Nature has been dedicated to creating and maintaining beautiful outdoor spaces across New Zealand. With over 800 employees in over 20 locations nationwide, we've been a strong force in the industry. Our purpose is to improve people’s lives by building, caring for, and maintaining remarkable green spaces that enable us all to do more of the things we love. With over 2000+ team members across New Zealand and Australia, we're excited to continue our journey and we hope for you to join us!In accordance with the Company's Drug & Alcohol Policy, the successful candidate will be required to undergo and pass a pre-employment drug test.