Help Desk Specialist

HCLTech is a global technology company, home to 219,000+ people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services.Our purpose is to bring together the best of technology and our people to supercharge progress. We’re supercharging progress for everyone, everywhere – our clients, partners and their stakeholders, our people, communities, and the planet.Skillset • Minimum 4 yrs hands on experience as deskside/Onsite support/local IT engineer • Basic understanding of Audio/Video equipment and conference room setup • Experience in Providing Hands & feet Support for Network and Datacenter Equipment's/Devices • Strong Microsoft Operating System installation(Win 10 & Win11) and troubleshooting skills • Strong experience in troubleshooting MS office (Outlook, Word, Excel, PowerPoint etc.) • Strong desktop support knowledge including hardware, software, and networking concepts • Strong skills in Desktops, Workstations, Notebooks and Printers and Handhelds • User account creation for Active Directory, Exchange Mailboxes, Distribution lists • Remote desktop connectivity applications like Teams, and Windows Native tools tool. • Troubleshoot and assist end users with mobile device setup, activations and performance issues. • Strong Customer service skills • Hand on Experience on ITSM tools like Service NowSoft Skills - Excellent communication and conversation skills (Verbal and Written) - Good documentation skills - Good working knowledge of MS OFFICE (Including MS Project and Visio) - Should have a great customer handling skills - Able to handle unforeseen situations - High level of acceptance.Why Us?• We are investing in your growth, offering learning and career development opportunities at every level to help you find your spark;• We offer a virtual-first work environment, promoting a good work-life balance and real flexibility;• Our company is extremely diverse with representation of 165 nationalities;• We offer the opportunity to work with colleagues across the globe;• We offer comprehensive benefits for all employees;• We are a certified great place to work and a top employer in 25 countries including Romania, offering a positive work environment that values employee recognition and respect.