Help Desk Specialist

***For immediate consideration, please message Ali Ferber (Scott) on LinkedIn with your updated resume***Functional Role: Help Desk Specialist Salary: $75k + benefitsTechnical Skills: Mac, Windows OS, MDM, Intune, Active Directory, TicketingOur law firm client is seeking an experienced IT Help Desk Specialist to join their growing technology team. The ideal candidate brings 2+ years of professional experience in a fast-paced help desk environment, confidently managing 25–35 support incidents per day. They will excel in troubleshooting across Microsoft Office Suite (2013/2016/2019/365), resolving Windows performance and connectivity issues, and supporting a wide range of software applications—training will be provided for commonly used legal tools. Experience with Mac devices is a strong plus, as the firm is introducing Mac as an optional platform for employees. Familiarity with MDM/Intune is preferred, and exceptional customer service is a must. Prior experience in the legal industry is a bonus but not required.Must Haves:2+ years professional experience in Help Desk environment (troubleshooting 25-35 incidents per day)Microsoft Office Suite 2013/2016/2019/365Software Application troubleshooting – will be trained on commonly used legal applications if they don’t have this experience alreadyExpert supporting Windows performance and connectivity issuesMac experience in addition to Microsoft would be nice to have; They will be rolling out Mac devices as an option to employees (not replacing everything)MDM / InTune – preferred.Excellent customer serviceNice to have: legal industry experienceAdditional Notes:Mac experience in addition to Microsoft would be nice to have; They will be rolling out Mac devices as an option to employees (not replacing everything)MDM / InTune – preferred.They offer lots of opportunities for internal promotion.