Help Desk Technician

Required skills:A+ certification required Maintain and update Chromebook carts for student useo Maintain, update, and troubleshoot interactive whiteboards, panels, and digital signage devices to ensure that they are functioningo Proactively check the status of computer labs & media center computers dailyo Ensure standardized test readiness by updating laptop carts and lab equipmento Troubleshoot and/or replace Kronos hardwareo Maintain and troubleshoot the location Marquee signso Troubleshoot and resolve minor wireless and network issueso Install OS updates and patches on Apple, Chromebooks, and Windows-based PC deviceso Install, configure, and support printing devices.o Maintain accurate asset assignment in Incident IQ.o Maintain clean work areas and workspaces, including MDF/IDF closetso Coordinate removal of obsolete equipment as requiredo Collaborate with the school’s designated Technology Point of Contact (POC) to support the one-to-one student device program.o Meet with onsite vendors as required to support L3 teamso Assist with deployment of new equipmento Check monitoring tools for any school outages (wireless AP, switches, Kronos clocks)Provide support for IT projects and AV events at assigned schoolsDocument all tickets, troubleshooting steps, and resolutions in Incident IQ for accountability, audits, and knowledge base development.Record and submit checklists or other documentation as required for upward reporting and accountabilityAttend mandatory monthly professional development meetingsRetrieve and return parts, devices, and other items as needed from and to the APS IT Warehouse Perform other duties as assigned.